Groove

Groove

Groove Networks
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About

Groov is a workplace science platform that collects passive and active data from the digital tools your team already uses and turns that into real-time insights to help managers and leaders act before issues escalate. It ingests communication patterns, usage metrics, feedback, and behavior signals, applies behavioral science and generative AI to compute metrics like the Groov Index, and detects anomalies, engagement zones, and hidden risks. It then delivers tailored suggestions and prompts into managers’ workflows so they can support team resilience, optimize performance, and close the loop between insights and action. Groov also offers role-based visibility for executives, contextual microlearning and personalized support, workshops and coaching, and integrates across systems to deepen insight while maintaining enterprise-grade security, encryption, and compliance.

About

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

HR, people operations, and leadership teams in need of a tool to natively embed data-driven people insights into daily workflows

Audience

Small businesses looking for a powerful Help Desk solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$12 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Groov
Founded: 2018
New Zealand
www.groovnow.com

Company Information

Groove Networks
Founded: 2013
United States
www.groovehq.com

Alternatives

Alternatives

GroovePacker

GroovePacker

Groove Industries
GroovePacker

GroovePacker

Groove Industries
Groove

Groove

Groove Networks
PhotoVCarve

PhotoVCarve

Vectric

Categories

Categories

Go-To-Market Supported
Help Desk Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
Slack Supported
APIANT Not Supported
Beanstalk Not Supported
Breeze Not Supported
Checkr Not Supported
Cyfe Not Supported
Elite EXTRA Not Supported
Gong Not Supported
Google Calendar Supported
Help Desk Migration Not Supported
Helpware Not Supported
LinkedIn Sales Navigator Not Supported
Quickwork Not Supported
Shopify Not Supported
Teamleader Not Supported
VisitorTrack Not Supported
deals&projects Not Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
Slack Supported
APIANT Supported
Beanstalk Supported
Breeze Supported
Checkr Supported
Cyfe Supported
Elite EXTRA Supported
Gong Supported
Google Calendar Not Supported
Help Desk Migration Supported
Helpware Supported
LinkedIn Sales Navigator Supported
Quickwork Supported
Shopify Supported
Teamleader Supported
VisitorTrack Supported
deals&projects Supported
Claim Groov and update features and information
Claim Groov and update features and information
Claim Groove and update features and information
Claim Groove and update features and information