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About

Lab management software built just for busy dental labs. GreatLab organizes orders from your dentists, stops communication errors with live case tracking and bills them automatically. So that you can focus on the fun stuff.

About

ThriveCloud is an all-in-one, all-inclusive cloud-based dental practice management software with comprehensive clinical, business, patient relationship, and marketing features. Whether your practice has one location or dozens, you're a solo provider or have multiple providers, are a general dentist or a specialist, ThriveCloud will streamline your workflows to keep your team working in tandem, plus delight patients with a variety of self-service tools including online scheduling and payments. ThriveCloud is always updated and backs up automatically, plus displays beautifully on any device with a browser and internet connection (even your phone), so you can access the full software anywhere, anytime. There are no limits on the number of dentists, users, or locations - you get everything for one affordable price.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Dental labs, dental laboratories

Audience

Dentists

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$449 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 5.0 / 5

Reviews/Ratings

Overall 1.3 / 5
ease 1.3 / 5
features 1.7 / 5
design 1.7 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • Many features, fluid workflow and a true modern LMS. Absolute game changer and the future for dental labs. Support team are also amazing, especially Hannah and Bailey who are always eager to help you out.
  • The software is incredibly fast, customizable and the team listens extremely well. This is our 4th Software and it will be our last!
  • ScanHub feature to automatically scan for new orders Quick onboarding Integrations (Quickbooks etc) Customer support
  • Flexibility of options, Easy to use, workflows work extremely well. Lots of features. And you do not have to use them all, we can customize to our requirements. The team at GreatLabs are great to work with.
  • The functionality is improving weekly, much work is going on behind the scenes to provide solutions to laboratories who all have individual quirks and ways of operating.

Cons

  • Some features still need adding, (such as more integrations and perhaps better support tools for clients). Some areas of the software, like workbench, could be easier to use for those less computer confident.
  • None. We have had almost bad "luck" per say with prior software, this one is a gift that fell in our laps.
  • No mobile app support. It would be nice to have an iOS app.
  • No concerns, as the team are on hand to help when needed.
  • It is difficult trying to adjust my mind to using a different system having used an alternative product for over 24 years!

Pros & Cons from Real Users

Pros

  • This could be okay for a small office with only 1 location and the owner only working but even then there are so many cons
  • Patient records are saved on cloud. Can be accessed from any place and time. And would be better if it worked exactly like Practice Web.
  • The company is responsive to issues and requests. Has the potential to be good when it is finally complete but that may be a while. Most of the staff is very nice and helpful. The product is improving.

Cons

  • This is horrible for a multi office multi dentist office. The account ledger and x ray are the only thing that follows with the patient The x ray quality is not good They say they will do any enhancements but that barely happens There contract has hidden fees None of your documents will come over into their software They will charge you a crazy amount of money to get a copy of YOUR PATIENT FILES in order to switch from them
  • Not very productive or user friendly. Takes to many steps to complete one simple task that would take less amount of time on Practice Web.
  • There are a lot of problems within the software right now. Many glitches and random issues as they are always updating because it is new so when an update goes through sometimes other things get messed up. Our whole software has gone offline completely twice and we couldn't access anything, see our schedule, etc. They have one particular staff member who can be rude and condescending. It's very slow and some tasks take many steps to complete. Attachments require you to redownload items that are already in the software. Real time eligibility wasn't explained that not all insurance companies work with it so the major companies in our area can't be verified.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

GreatLab
Founded: 2020
Ireland
greatlab.io

Company Information

ThriveCloud
mythrivecloud.com

Alternatives

Alternatives

DentalTap

DentalTap

Dental Cloud, Inc.
DentalTap

DentalTap

Dental Cloud, Inc.
Track32

Track32

Gadre Infotech
Ultimo Dental Software

Ultimo Dental Software

Ultimo Health Technologies
Dental Professional Portal

Dental Professional Portal

Silicon Technix Ltd

Categories

Dental Supported
LIMS Supported

Categories

Integrations

Xero Supported

Integrations

Xero Not Supported
Claim GreatLab and update features and information
Claim GreatLab and update features and information
Claim ThriveCloud and update features and information
Claim ThriveCloud and update features and information