+
+

Related Products

  • LM-Kit.NET
    29 Ratings
    Visit Website
  • Google Cloud Speech-to-Text
    366 Ratings
    Visit Website
  • Google AI Studio
    41 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website
  • Zendesk
    7,958 Ratings
    Visit Website
  • AddSearch
    140 Ratings
    Visit Website
  • Gemini Enterprise Agent Platform
    999 Ratings
    Visit Website
  • Couchbase
    418 Ratings
    Visit Website
  • QEval
    30 Ratings
    Visit Website
  • ChatD&B
    Visit Website

About

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AI

About

To achieve real CX enhancement by delivering the most advanced Voicebot Services. To eradicate dysfunctional customer interactions that reflect badly on brand value. To develop state of the art omnichannel applications with built-in analytics that are accessible from anywhere in real time. Sovran, with its proprietary dialogue engine, develops voicebots that handle millions of inbound and outbound calls. It works in complex customer service dialogues with accuracy and speed of prototyping unmatched in the industry. Our voicebot services provide solutions to complex requirements across all verticals. Speed of prototyping and our enhanced tools deliver unprecedented performances and automations that enhance customer satisfaction and have a positive impact on KPIs. The high level of automation delivered makes our voicebot services ideal for very large deployment such as first line support in contact centres.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact center, BFSI, eCommerce, HealthCare, Logistics, Telecommunications

Audience

Enterprises in search of a solution to improve and maintain their CX and EX experiences and optimize their services

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$75/1250 MAU/month
Cloud version pricing is per MAU or per 1 Min
On-Premises version is
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.2 / 5
design 4.2 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The platform is quite intuitive and easy to use, even for someone without a technical background, while also being pretty fairly priced
  • Easy to use; Nice and neat interface; It handles the repetitive tasks, so I don't have to anymore; Works as database where I can get my answers - job related.
  • Good pricing, possibility to create bots using Figma and Miro like approach. It is one of the better chatbot and voice bots solutions out there.
  • Firstly, such a platform enhances user experience by providing seamless interactions. With RAG, the AI can generate responses dynamically, adapting to user inputs in real-time. This ensures that conversations feel natural and engaging, fostering better user engagement and satisfaction. Secondly, the integration of LLM enables the AI to comprehend and respond to a wide range of queries and contexts. Whether it's answering complex questions, providing personalized recommendations, or understanding colloquial language, LLM-equipped AI can handle diverse conversational scenarios effectively, making the interaction more meaningful for users. Furthermore, the flexibility of the platform allows for easy customization to suit specific business needs and industry requirements. Organizations can tailor the AI's responses, tone, and functionality to align with their brand identity and objectives. This adaptability ensures that the AI seamlessly integrates into existing workflows and delivers value across different use cases, from customer support to sales assistance.

Cons

  • UI design could be a bit better, as it feels...bland
  • I'd like to see some customised features that are important for my type of work.
  • UX design could be a bit better as it is outdated a bit....
  • While a flexible conversational AI platform with capabilities like Response Automation Generation (RAG) and Large Language Models (LLM) offers significant advantages, there are also some potential drawbacks to consider. One challenge is the risk of over-reliance on AI-driven interactions, which can lead to a loss of human touch. Despite advancements in natural language processing, AI may struggle to fully understand nuanced or emotionally charged conversations, potentially resulting in frustration or dissatisfaction for users seeking empathy or complex problem-solving. Furthermore, maintaining the quality and relevance of AI-generated responses can be a concern. Without proper oversight and management, there's a risk of the AI providing inaccurate or inappropriate answers, damaging the user experience and eroding trust in the platform. Another potential downside is the privacy and security implications associated with conversational AI platforms. These systems typically rely on vast amounts of user data to improve performance and tailor responses, raising concerns about data privacy, consent, and the potential for unauthorized access or misuse of sensitive information.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Graphlogic
Founded: 2023
Serbia
graphlogic.ai/

Company Information

Sovran
United Kingdom
www.sovranai.com

Alternatives

Amazon Lex

Amazon Lex

Amazon

Alternatives

InteliWISE

InteliWISE

Matrix42
LM-Kit.NET

LM-Kit.NET

LM-Kit
Dialogflow

Dialogflow

Google
InteliWISE

InteliWISE

Matrix42

Categories

Categories

AI Voice Agents Supported
Conversational AI Supported
Voice Bot Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Natural Language Processing Features

Co-Reference Resolution Supported
In-Database Text Analytics Not Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Supported
Parsing Supported
Part-of-Speech Tagging Not Supported
Sentence Segmentation Not Supported
Stemming/Lemmatization Supported
Tokenization Supported

Integrations

AWS AI Services Supported
Avaya Aura Supported
ChatGPT Supported
Facebook Supported
Freshdesk Supported
GENESYS Supported
Google Supported
Instagram Supported
LINE Supported
Salesforce Supported
Telegram Supported
Viber Supported
WeChat Supported
WhatsApp Supported
Zendesk Supported

Integrations

AWS AI Services Not Supported
Avaya Aura Not Supported
ChatGPT Not Supported
Facebook Not Supported
Freshdesk Not Supported
GENESYS Not Supported
Google Not Supported
Instagram Not Supported
LINE Not Supported
Salesforce Not Supported
Telegram Not Supported
Viber Not Supported
WeChat Not Supported
WhatsApp Not Supported
Zendesk Not Supported
Claim Graphlogic GL Platform and update features and information
Claim Graphlogic GL Platform and update features and information
Claim Sovran and update features and information
Claim Sovran and update features and information