MindMeld

MindMeld

Cisco DevNet
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About

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AI

About

The MindMeld Conversational AI Platform is a Python-based machine learning framework that encompasses all of the algorithms and utilities required for building production-quality conversational applications. Evolved over several years of building and deploying dozens of advanced interfaces, MindMeld is optimized for building conversational assistants which demonstrate deep understanding of a particular use case or domain while providing highly useful and versatile conversational experiences. Powerful command-line utilities and Python APIs with the flexibility to accommodate nearly any product requirements. Access to state-of-the-art machine learning algorithms and streamlined management of large sets of custom training data. Enhanced entity recognition and resolution to deal with automatic speech recognition (ASR) errors.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center, BFSI, eCommerce, HealthCare, Logistics, Telecommunications

Audience

IT teams searching for a Conversational AI platform for deep-domain voice interfaces and chatbots

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75/1250 MAU/month
Cloud version pricing is per MAU or per 1 Min
On-Premises version is
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.2 / 5
design 4.2 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • The platform is quite intuitive and easy to use, even for someone without a technical background, while also being pretty fairly priced
  • Easy to use; Nice and neat interface; It handles the repetitive tasks, so I don't have to anymore; Works as database where I can get my answers - job related.
  • Good pricing, possibility to create bots using Figma and Miro like approach. It is one of the better chatbot and voice bots solutions out there.
  • Firstly, such a platform enhances user experience by providing seamless interactions. With RAG, the AI can generate responses dynamically, adapting to user inputs in real-time. This ensures that conversations feel natural and engaging, fostering better user engagement and satisfaction. Secondly, the integration of LLM enables the AI to comprehend and respond to a wide range of queries and contexts. Whether it's answering complex questions, providing personalized recommendations, or understanding colloquial language, LLM-equipped AI can handle diverse conversational scenarios effectively, making the interaction more meaningful for users. Furthermore, the flexibility of the platform allows for easy customization to suit specific business needs and industry requirements. Organizations can tailor the AI's responses, tone, and functionality to align with their brand identity and objectives. This adaptability ensures that the AI seamlessly integrates into existing workflows and delivers value across different use cases, from customer support to sales assistance.

Cons

  • UI design could be a bit better, as it feels...bland
  • I'd like to see some customised features that are important for my type of work.
  • UX design could be a bit better as it is outdated a bit....
  • While a flexible conversational AI platform with capabilities like Response Automation Generation (RAG) and Large Language Models (LLM) offers significant advantages, there are also some potential drawbacks to consider. One challenge is the risk of over-reliance on AI-driven interactions, which can lead to a loss of human touch. Despite advancements in natural language processing, AI may struggle to fully understand nuanced or emotionally charged conversations, potentially resulting in frustration or dissatisfaction for users seeking empathy or complex problem-solving. Furthermore, maintaining the quality and relevance of AI-generated responses can be a concern. Without proper oversight and management, there's a risk of the AI providing inaccurate or inappropriate answers, damaging the user experience and eroding trust in the platform. Another potential downside is the privacy and security implications associated with conversational AI platforms. These systems typically rely on vast amounts of user data to improve performance and tailor responses, raising concerns about data privacy, consent, and the potential for unauthorized access or misuse of sensitive information.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Graphlogic
Founded: 2023
Serbia
graphlogic.ai/

Company Information

Cisco DevNet
Founded: 1984
United States
developer.cisco.com/mindmeld/

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Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Integrations

AWS AI Services
Avaya Aura
ChatGPT
Facebook
Freshdesk
GENESYS
Google
Instagram
LINE
Python
Salesforce
Telegram
Viber
WeChat
WhatsApp
Zendesk

Integrations

AWS AI Services
Avaya Aura
ChatGPT
Facebook
Freshdesk
GENESYS
Google
Instagram
LINE
Python
Salesforce
Telegram
Viber
WeChat
WhatsApp
Zendesk
Claim Graphlogic GL Platform and update features and information
Claim Graphlogic GL Platform and update features and information
Claim MindMeld and update features and information
Claim MindMeld and update features and information