Grafana Cloud

Grafana Cloud

Grafana Labs
PRISM

PRISM

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About

Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms (3x) and furthest in Completeness of Vision (2025, 2026), Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources.

About

PRISM is an AI agent observability and evaluation platform for teams building and operating AI applications. It traces model calls, tools, retrieval, sessions, and outcomes, then helps teams test scenarios, evaluate results, identify recurring failures, and validate improvements. Teams can connect applications through its SDK and API, OpenTelemetry, and supported frameworks such as LangChain.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Engineering teams, SREs, developers, and platform architects who need scalable, AI-powered observability across modern applications, infrastructure, and cloud-native environments.

Audience

AI developers and teams building, testing, and operating AI applications.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Play Video Grafana Cloud Screenshot 1 Grafana Cloud Screenshot 1 Grafana Cloud overview Adaptive Telemetry View more images or videos

Screenshots and Videos

PRISM dashboard for the Loan Assistant project, showing trace, agent, latency, compliance, cost, recent activity, and agent-fleet panels. PRISM project settings page showing project information, notification preferences, evaluation AI configuration, and a project deletion control. PRISM API Keys page listing two active keys with masked key previews, creation times, status, and rotate or revoke controls. PRISM Connection health page showing a live-connected status, credential and SDK checks, trace-processing stages, and a test-trace command. PRISM Connectors page with cards for Agent Frameworks, Model Providers, Zero-Code Proxy, Voice Agents, and Data & Exports. PRISM Traces page listing trace IDs, AI models, latency, token counts, flags, and timestamps, with search and filter controls. View more images or videos

Pricing

$0
Forever Free Tier: All Grafana Cloud services, up to 10k metrics, 50GB logs, traces & profiles; 14-day retention; 3 active users

Pro: from $19/month + usage

Enterprise: from $25K/year
Free Version Supported
Free Trial Supported

Pricing

$20/month
Free is $0/month. Builder is $20/month, Growth is $50/month, and Managed is $300/month. Enterprise pricing is custom. Purchased-credit top-ups have a minimum of 100 credits for $10.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros from Real Users

Pros

  • Grafana is a trusted tool for a reason, and as such I've used it every company I have worked for. The tool makes creating new dashboards a breeze. And with their new AI tool, you can update and create dashboards with confidence. When our network dashboard broke due to a plugin deprecating, the AI tool was able to recommend a new plugin, build the dashboard, and configure it based on SNMP logs it read from our central log store. It even recommended things to configure alerts on and added more metrics for us to track.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Grafana Labs
Founded: 2014
United States
grafana.com

Company Information

Block Convey
Founded: 2023
United States
blockconvey.com/prism

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Categories

AI Agent Observability Supported
AI Observability Supported
Application Performance Monitoring (APM) Supported
Container Monitoring Supported
Dashboard Supported
Data Visualization Supported
Database Monitoring Supported
Incident Management Supported
Incident Response Supported
IT Alerting Supported
IT Infrastructure Monitoring Supported
Log Monitoring Supported
Observability Supported
Performance Testing Supported
Reporting Supported
Telemetry Supported

Categories

AI Agent Observability Supported
Show More Features

Application Performance Monitoring (APM) Features

Baseline Manager Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Supported
Performance Control Supported
Resource Management Supported
Root-Cause Diagnosis Supported
Server Performance Supported
Trace Individual Transactions Supported

Dashboard Features

Annotations Supported
Data Source Integrations Supported
Functions / Calculations Supported
Interactive Supported
KPIs Supported
OLAP Supported
Private Dashboards Supported
Public Dashboards Supported
Scorecards Supported
Themes Supported
Visual Analytics Supported
Widgets Supported

Data Visualization Features

Analytics Supported
Content Management Supported
Dashboard Creation Supported
Filtered Views Supported
OLAP Supported
Relational Display Supported
Simulation Models Supported
Visual Discovery Supported

Database Monitoring Features

Anomaly Detection Supported
Autodiscovery Supported
Capacity Planning Supported
Dashboard Supported
Dependency Tracking Not Supported
Historical Trend Analysis Supported
Multitenancy Supported
Notifications / Alerts Supported
Performance Monitoring Supported
Permissions / Access Controls Supported
Predictive Analytics Supported
Prioritization Not Supported
Query Analysis Supported
Resource Optimization Supported
Troubleshooting Supported

IT Alerting Features

Alert Noise Reduction Supported
Alert Routing Supported
Dynamic Notifications Supported
Enriched Incident Context Supported
Escalation Policies Supported
Incident History Audit Supported
Multi-User Alerting Supported
Multiple Alert Types Supported
On-Call Management Supported
Rich HTML Email Notifications Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Supported
Disaster Recovery Supported
Incident Reporting Supported
IT Incident Management Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Supported
Safety Management Not Supported
Task Management Supported
Ticket Management Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Supported
Drill Down Supported
Email Reports Supported
Financial Reports Not Supported
Forecasting Supported
Marketing Reports Not Supported
OLAP Supported
Report Export Supported
Sales Reports Not Supported
Scheduled / Automated Reports Supported

Integrations

APERIO DataWise Supported
Aidbox FHIR Platform Supported
Aiven Supported
Amazon Timestream Supported
Aporia Supported
Langtrace Supported
Luciq Supported
MetricFire Supported
NexClipper Supported
Nutanix Kubernetes Platform Supported
OpenAI Not Supported
Oxla Supported
Peaka Supported
QuantaStor Supported
RudderStack Supported
SkySilk Supported
Stackreaction Supported
Success4 Supported
The GlobalSolutions Supported
k6 Supported
Show More Integrations
View All 202 Integrations

Integrations

APERIO DataWise Not Supported
Aidbox FHIR Platform Not Supported
Aiven Not Supported
Amazon Timestream Not Supported
Aporia Not Supported
Langtrace Not Supported
Luciq Not Supported
MetricFire Not Supported
NexClipper Not Supported
Nutanix Kubernetes Platform Not Supported
OpenAI Supported
Oxla Not Supported
Peaka Not Supported
QuantaStor Not Supported
RudderStack Not Supported
SkySilk Not Supported
Stackreaction Not Supported
Success4 Not Supported
The GlobalSolutions Not Supported
k6 Not Supported
Show More Integrations
View All 4 Integrations
Claim PRISM and update features and information
Claim PRISM and update features and information