Gid

Gid

Gid Solutions, Inc.
TouchBistro

TouchBistro

4.3 out of 5 stars
Gid TouchBistro

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Gid:

About

Gid is a cloud-based restaurant operations platform for independent restaurants and multi-location operators. It helps owners, managers, and shift leads organize employee schedules, communicate shift updates, and assign opening, closing, and other recurring tasks. Teams can use shared operating procedures and training resources to support consistent work practices and onboard new staff. The platform combines scheduling and day-to-day task coordination with an AI-assisted knowledge experience, allowing employees to look up restaurant guidance and ask questions in the app. Gid is intended for front- and back-of-house teams that need a shared place to coordinate shifts and operational routines across one or more restaurant locations. Plans include a limited Founders offer and a standard paid plan priced per location; mobile access is also promoted.
TouchBistro:

About

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
Gid:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
TouchBistro:

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Supported
Android Not Supported
Chromebook Not Supported
Gid:

Audience

Restaurant owners, general managers, shift leads, and front- and back-of-house teams at independent restaurants and multi-location operators.
TouchBistro:

Audience

Full service or quick service restaurants, bars and clubs, food trucks, and brewery businesses
Gid:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
TouchBistro:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Gid:

API

Offers API Not Supported
TouchBistro:

API

Offers API Not Supported
Gid:

Screenshots and Videos

TouchBistro:

Screenshots and Videos

Gid:

Pricing

$89/location/month
The Founders rate is $29 per location per month for eligible locations and is limited to the first 250 locations. The standard rate is $89 per location per month.
Free Version Not Supported
Free Trial Supported
TouchBistro:

Pricing

$69.99 per user per month
Free Version Supported
Free Trial Supported
Gid:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
TouchBistro:

Reviews/Ratings

Overall 4.3 / 5
ease 4.3 / 5
features 4.2 / 5
design 4.2 / 5
support 3.9 / 5
TouchBistro:

Pros & Cons from Real Users

Pros

  • Software is the only positive part of the misadventure Their company is not a reflection of this software BEWARE
  • Good price for pos system for us. Ease of use for us, but for loyalty kinda confusing. Okay customer service.
  • Easy to use, Easy to program, Convenient, user friendly, Can be managed on iPad and on laptop/computer for back office.
  • Excellent customer service and very knowledgeable quick response time. Apple based hardware and software.
  • This is a great company to work with. They solve problems fast and efficiently. Highly recommend them for any business.

Cons

  • Horrible experience with TouchBistro We ran TouchBistro in our restaurant and it cost us far more in stress than in money. Their business model is to lock you up in infinite contracts, they dont respect or follow mexican laws. They charge IVA tax but dont deliver CFDI receipts, the tax invoice required by Mexican law. What the salesperson told us about cancelling is not what the contract says. No adhesion contract registered with PROFECO, the Mexican consumer authority. The contract names TouchBistro Inc. in Toronto as the provider, but the invoices come from TouchBistro Mexico. They changed the terms and conditions in the middle of our contract. We cancelled in writing and on time. They refused it and kept invoicing. The model is a 24 month lock in with automatic renewal, and you pay out the rest of the term if you want out. Read the whole contract before you sign anything with them. Better yet, look elsewhere. The software is not worth the headache.
  • Online ordering needs to improve for charge back issues. Loyalty kinda confusing. No actual personal support that comes to the restaurant.
  • Each products has its additional add-ons priced differently, would be nice if there was a reasonably priced packages which would include the add-on products so that we could use only one system rather than multiple ones.
  • They dropped the menu board support recently, so we need to find an alternative software.
  • We have not found anything that needs improvement at his time.
Gid:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TouchBistro:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Gid:

Company Information

Gid Solutions, Inc.
Canada
www.gidai.ca
TouchBistro:

Company Information

TouchBistro
Founded: 2011
United States
www.touchbistro.com
Gid:

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Gid:
TouchBistro:
DSO RESTAURANTS 8.0

DSO RESTAURANTS 8.0

DSO SOFTWARE
Gid:

Categories

TouchBistro:

Categories

TouchBistro:

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Bar POS Features

Cash Drawer Management Supported
Employee Management Supported
Gift Card Management Supported
Inventory Control Supported
Loyalty Program Supported
Separate Checks Supported
Split Checks Supported
Tips Management Supported

Menu Features

Color-Coding / Upselling Tools Supported
Digital Signage / Menu Boards Not Supported
Kiosk Menus Not Supported
Menu Design Tools Not Supported
Menu Item Management Supported
POS Integration Supported
Pre-Made Menu Templates Supported
Printed/Paper Menus Not Supported
QR Code Menus Not Supported
Tablet Menus Not Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported
Gid:

Integrations

7shifts Not Supported
COGS-Well Not Supported
Caviar Not Supported
Checkmate Not Supported
Choice QR Not Supported
CooksTime Not Supported
HubWorks Retail Task Management System Not Supported
KayaPush Not Supported
MarginEdge Not Supported
MarketMan Not Supported
Shogo Not Supported
ShoppinPal Not Supported
Square POS Not Supported
Square for Retail Not Supported
Stax Not Supported
Tanda Not Supported
Womply Not Supported
Workforce.com Not Supported
eCard Systems Not Supported
me&u Not Supported
TouchBistro:

Integrations

7shifts Supported
COGS-Well Supported
Caviar Supported
Checkmate Supported
Choice QR Supported
CooksTime Supported
HubWorks Retail Task Management System Supported
KayaPush Supported
MarginEdge Supported
MarketMan Supported
Shogo Supported
ShoppinPal Supported
Square POS Supported
Square for Retail Supported
Stax Supported
Tanda Supported
Womply Supported
Workforce.com Supported
eCard Systems Supported
me&u Supported
Gid:
Claim Gid and update features and information
Claim Gid and update features and information
TouchBistro:
Claim TouchBistro and update features and information
Claim TouchBistro and update features and information