Una by PolydomPolydom Inc.
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About
Engage your guests the way a movie engages its audience. Chatbot and Messenger web widget for hotel's website. Get to know your website visitors. Let them chat with you when visiting your hotel’s website and continue communication after they leave the page. Turn every lead into a guest. Save time of your staff and drive Direct Bookings. Know your guests the moment they book a room, from any booking channel. Check their preferences and interests and start building a relationship before their arrival. Send special wine tour offer to a wine lover, or surprise an art lover with complimentary tickets to a nearby gallery. Communicate with your guests in real time. Use social messaging (like Facebook Messenger and Whatsapp) and SMS texts to solve their problems, answer their questions and offer highly personalized and curated experiences. 13% of chat inquiries end up with a Direct Booking.
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About
Una is an AI digital employee who handles guest communication and end-to-end bookings for short-term rentals (STRs) and hotels that increases direct bookings and automates 24/7 guest support.
Key capabilities with real outcomes:
• 24/7 multilingual support (99 languages): Serve global guests without hiring more staff.
• Direct booking automation: Convert inquiries into confirmed reservations with payment links and emails.
• PMS integration: Access real-time availability and reservation updates.
• Centralized property knowledge: Deliver accurate, consistent answers every time.
• Smart task assignment: Send tasks via HNext, WhatsApp, or Telegram for faster operations.
• Lead capture: Collect guest details to grow repeat bookings.
• Streamline operations, reduce OTA dependency, and elevate guest experience.
On our website you can speak directly with Una, so you can see how well she understands hotel and vacation rental operations in real time.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Hotels interested in a software solution to get more direct bookings and capture guest and prospect details and grow data base
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Audience
Short-term rental (STR) property owners, STR portfolio managers, vacation rental management companies, Airbnb and Booking.com professional hosts, boutique hotel owners, independent hotel operators, hotel general managers, hospitality operations managers, guest experience managers, revenue managers focused on direct bookings, and hospitality groups aiming to reduce OTA dependency.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$599
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGenuyn
Founded: 2017
United Kingdom
genuyn.com
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Company InformationPolydom Inc.
Founded: 2024
United States
polydom.ai
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