REDA AI

REDA AI

REDA One
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+

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About

GPTfy is an Agentforce alternative built 100% natively on Salesforce, fully declarative for organizations looking for an enterprise grade AI platform. It enables businesses to build, deploy, and manage autonomous AI agents without relying on external servers or disconnected tools. Designed for enterprises that prioritize governance, flexibility, and speed, GPTfy helps organizations scale Agentic AI adoption securely while maintaining full visibility and control. GPTfy combines BYOM flexibility, prompt-driven automation, AI agents, and deep Salesforce integration in one unified platform. Teams can converse with Salesforce to log emails, update records, generate intelligent responses, summarize data, automate workflows, execute CRUD operations, and leverage RAG-based knowledge retrieval directly within Salesforce.

About

REDA AI is a configurable AI agent platform for Salesforce organizations. It lets teams ground agents in business knowledge and Salesforce data, set permitted tools and actions, and deploy assistants as Salesforce copilots, record recommendations, automations, APIs, and experiences for customers and partners. Agents can also be accessed through Claude and website or portal channels. Teams configure channel access and workflow behavior, and can require human judgment or approval before actions proceed. Provider keys are stored in the organization's Salesforce credential store, and customer data is not used to train models. Organizations can use their own supported AI provider or REDA-funded credits. Plans are priced per Salesforce org rather than per user; a three-month trial is available.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise looking for Agentforce Alternative, Built 100% Native on Salesforce.

Audience

Businesses that run their operations on Salesforce.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$500/org/month
Starter with your own AI account is $500 per Salesforce org per month, billed annually on a 12-month commitment; provider usage is billed separately. AI-included plans start at $1,250 per org per month, billed annually. A free tier is available for three months. Taxes may apply.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.3 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I'm a customer success lead in Brazil. We run a large Experience Cloud partner and customer portal, and it had no native AI, so self-service was weak and tickets piled up. We evaluated Agentforce expecting it to cover the portal, but it didn't fit cleanly, and it leaned on Data Cloud and consumption pricing that didn't match a high-traffic community. GPTfy Experience Cloud AI dropped conversational components into Experience Builder, with RAG-powered Knowledge search. It's multilingual, answering in Portuguese or English automatically, and role-based, so portal users only see what they're entitled to. Deflection jumped. It also caught a concrete gap: when a partner raised a warranty question without the model number, the assistant recognized the missing field, asked for it, then returned the right answer with a citation. Pricing is a flat $50 a user for unlimited prompts, versus Agentforce consumption pricing, with no vendor lock-in.
  • We run a sizeable sales floor, and the honest truth was that my reps were burning hours before every client call, digging through opps, old cases, and the contact list just to build a picture of the account. We trialed Agentforce as our Salesforce AI platform, but you cannot really get going without the Data Cloud pieces sorted first, and the per-conversation billing meant every briefing we ran cost us money, which is daft when you scale it across a team. GPTfy fixed it with Account 360. Now the rep clicks once and gets an automated account briefing across opps, contacts, assets, and case history in seconds. Best bit: before a renewal call last quarter, the brief flagged that a contract dated 14 March had no signed amendment on file, so the rep walked in already knowing the gap.
  • Sales enablement lead, US SaaS. We standardized on MEDDIC, but the reps cheerfully ignored it, and with no automated deal gap analysis I was manually combing opps to find what was missing. We scoped Agentforce for this, but it was developer-heavy and the Flex Credits math on running analysis across the whole pipeline was brutal. GPTfy Deal Coach scores live opportunities against MEDDIC and MEDDPICC and surfaces the gaps with next best actions, right on the record. The reps see exactly where they are thin on champion or metrics. It also flagged something concrete: an opp moving to commit had no quote number attached and no economic buyer identified, so Deal Coach blocked the optimism and told the rep what to fix. That is MEDDIC scoring in practice. Flat per-user unlimited prompts beats Agentforce consumption pricing when you are scoring thousands of deals.
  • As an admin, I do not write code. With Agentforce, every prompt tweak meant chasing a developer, because the instructions were effectively buried in Apex and topic configs, with no versioning and no rollback. Agentforce is developer-heavy, and it made me feel useless in my own org. GPTfy Prompt Builder changed that completely. It is a proper no-code AI prompts tool for Salesforce: a visual editor where I build and test a prompt against a live record before deploying, and see the token usage and the response right there. The best part is prompt management with automatic versioning and one-click rollback. Last week I broke a quote summary prompt referencing QT-90233 and rolled it back in one click. Pricing is flat and fixed, with no consumption-pricing surprises.
  • As a DPO, my problem with Agentforce was simple: there was no proper audit trail for the AI interactions. When our supervisory authority asked me to demonstrate GDPR Article 30 compliance, I had nothing concrete to hand over. You cannot prove what you cannot log. The consumption pricing also made every test run feel like money I had to justify. We moved to GPTfy, and its Security Audit Trails feature solved it properly. Every AI interaction is now an immutable record: raw context, the masked outbound string, the model used, who ran it, token count, and timestamp, all queryable. The audit trail dashboards in Salesforce let me answer which prompts contained personal data and which provider received it. Last month a colleague ran a prompt that included a customer reference, invoice INV-20294, and I could trace exactly what left the org. This is real Salesforce-native AI governance, not marketing.

Cons

  • The portal analytics dashboard for Knowledge gaps is a little basic; I wanted deeper drill-down on unanswered questions. Minor.
  • Agentforce wanted us re-architecting half the org before we got a single AI account summary out of it, and that was the killer. GPTfy, by contrast, was live in days. My only niggle is that the briefing layout is a bit dense on mobile; the formatting could do with proper spacing so reps reading in the car park can scan it quicker. Minor stuff, really.
  • I wish the scoring weights were editable per segment. Enterprise and SMB deals should not weight engagement identically. Minor.
  • The prompt catalog search is basic. If you have 80-plus prompts, you scroll a fair bit, and it could do with better filtering.
  • With Agentforce I had no clear way to evidence per-interaction logging for our regulators, which is a non-starter in our industry. GPTfy handles it. The small gripe is that the audit export to CSV is a little slow when I filter a large date range, and sometimes the dashboard needs a refresh before the records show. Not a dealbreaker, but it could be snappier.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

GPTfy
Founded: 2023
United States
gptfy.ai/

Company Information

REDA One
Founded: 2014
United States
redaone.ai

Alternatives

Alternatives

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Glean

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Sales Sparrow

Sales Sparrow

True Sparrow

Categories

AI Sales Tools Supported

Categories

AI Agent Builders Supported

Integrations

Claude Supported
Salesforce Supported
WhatsApp Supported
Anthropic Not Supported
ChatGPT Supported
Claude Duet Supported
Claude for Legal Supported
DeepSeek Not Supported
ElevenLabs Supported
Gemini Not Supported
Microsoft Copilot Supported
Model Context Protocol (MCP) Not Supported
OpenAI Not Supported
Perplexity Supported
Slack Supported
Snowflake Supported
Twilio Supported

Integrations

Claude Supported
Salesforce Supported
WhatsApp Supported
Anthropic Supported
ChatGPT Not Supported
Claude Duet Not Supported
Claude for Legal Not Supported
DeepSeek Supported
ElevenLabs Not Supported
Gemini Supported
Microsoft Copilot Not Supported
Model Context Protocol (MCP) Supported
OpenAI Supported
Perplexity Not Supported
Slack Not Supported
Snowflake Not Supported
Twilio Not Supported
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