Flowtrac vs. ServiceManager Comparison


Flowtrac	ServiceManager ServiceCentral Technologies	+	+
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About Flowtrac is a cloud-based or on-premise solution that helps organizations manage their Inventory, Assets, Warehouse, Work In Process, Proof of Delivery, and other Special requirements. Clients include Commercial, Government, Education, and Humanitarian organizations. Users access the system via desktops, tablets, smartphones, or mobile barcode guns. Flowtrac staff guides you from start to finish with training, consulting, and development. Service and support offered online or on-site. Still tracking with Excel? Pen and Paper? Flowtrac uses barcode guns, smartphones, or tablets to scan barcode information right into our cloud database. No importing, exporting, or hoping the spreadsheet does not get lost or damaged. We also support RFID mobile, fixed mount, doorway, indoor, and outdoor readers. Collect data Offline or Online. Flowtrac stores data locally on the device when Offline and then updates the Cloud when back Online.	About ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Inventory Management, Warehousing, Manufacturing, WIP, & Asset Tracking. A company that is no longer able to operate using stand-alone systems and needs software that can integrate with others.	Audience OEMs, Insurers, Third Party Logistics, and Service Depots
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $100.00/month/user Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.6 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Easily track assets with the web interface. I also use their native iOS application for quickly scanning items in and out. - Custom code opens up the possibility to have the software fit your business instead of the other way around. - Desktop and Mobile Versions - Great support - Flexibly designed I really like how customizable everything about the software is, from the reports that are generated, the tickets/labels printed, to the windows and labels within the software itself. Everything can be customized to say or do what you want. The support team is great as well, they are on it as soon as you need something! Works great for all companies that need to control inventory. min/max, replenish thresholds, etc... the works. Flowtrac really is fully customizable, every feature that I have needed in order to have an accurate count and reporting for the State and other entities has been done. Cons Lots of customization available I can feel overwhelming during the set up. - Pricing is a little high and all the custom code costs can add up. Sometimes the customizing is a little bit much. The report developer tool is not very user friendly. The scanner is a bit slow and cumbersome, but that might be me, I prefer to print a list and check it off as I go. I didn't find it sooner! Like I said, wish I found it sooner. It can be scary switching to a new system not knowing what is to come, and for reports and will this product work.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Flowtrac Founded: 1986 United States www.flowtrac.com	Company Information ServiceCentral Technologies Founded: 1991 United States www.servicecentral.com
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Categories Asset Tracking Supported Barcoding Supported Field Service Management Supported Inventory Control Supported Inventory Management Supported Manufacturing Supported Medical Inventory Supported Order Management Supported RFID Supported Warehouse Management Supported	Categories After-Sales Service Supported Asset Tracking Supported Field Service Management Supported Inventory Control Supported Inventory Management Supported Order Management Supported Packaging Supported Supply Chain Management Supported Tradesman Job Management Supported Warranty Management Supported Work Order Supported Workflow Management Supported
Asset Tracking Features Activity Tracking Not Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Supported Depreciation Tracking Not Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Supported QR Codes Supported Reservations Supported Service History Supported Field Service Management Features Billing & Invoicing Not Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Not Supported Work Order Management Supported Inventory Control Features Allocation Supported Barcoding Supported Cost Tracking Supported Forecasting Supported Item Management Supported Order Management Supported Procurement Management Supported Reorder Management Supported Serial Number Tracking Supported SKU / UPC Codes Supported Supplier Management Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Supported Forecasting Supported Inventory Optimization Supported Kitting Supported Manufacturing Inventory Management Supported Mobile Access Supported Multi-Channel Management Supported Product Identification Supported Reorder Management Supported Reporting/Analytics Supported Retail Inventory Management Not Supported Supplier Management Supported Warehouse Management Supported Order Management Features Back Order Management Supported Catalog Management Not Supported Inventory Management Supported Order Entry Supported Order Fulfillment Supported Order Tracking Supported Recurring Orders Not Supported Returns Management Supported Shipping Management Not Supported Special Order Management Supported Show More Features Barcoding Features Barcode Generation Supported Barcode Scanning Supported Custom Labels Supported Inventory Management Supported Label Templates Supported Receiving Labels Supported RFID Supported Serial Number Tracking Supported Shipping Labels Supported Manufacturing Features Accounting Integration Supported ERP Not Supported Maintenance Management Supported MES Not Supported MRP Not Supported Purchase Order Management Supported Quality Management Supported Quotes/Estimates Not Supported Reporting/Analytics Not Supported Safety Management Not Supported Shipping Management Not Supported Medical Inventory Features Barcode Scanning Supported Expiration Date Management Supported Purchasing Supported Reorder Management Supported Supply Management Supported Usage Tracking Supported Vendor Management Supported Warehouse Management Features 3PL Management Supported Barcoding / RFID Supported Category Customization Supported Channel Management Supported Demand Planning Supported Inventory Management Supported Location Control Supported Order Management Supported Purchasing Supported Quality Control Supported Receiving / Putaway Management Supported Returns Management Supported Shipping Management Supported	Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Supported Depreciation Tracking Not Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Not Supported QR Codes Not Supported Reservations Not Supported Service History Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Electronic Signature Not Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Not Supported Scheduling Not Supported Service History Tracking Supported Time Clock Not Supported Work Order Management Supported Inventory Control Features Allocation Supported Barcoding Supported Cost Tracking Supported Forecasting Supported Item Management Supported Order Management Supported Procurement Management Supported Reorder Management Supported Serial Number Tracking Supported SKU / UPC Codes Supported Supplier Management Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Supported Forecasting Supported Inventory Optimization Not Supported Kitting Supported Manufacturing Inventory Management Supported Mobile Access Supported Multi-Channel Management Supported Product Identification Supported Reorder Management Supported Reporting/Analytics Supported Retail Inventory Management Supported Supplier Management Supported Warehouse Management Not Supported Order Management Features Back Order Management Supported Catalog Management Supported Inventory Management Supported Order Entry Not Supported Order Fulfillment Supported Order Tracking Not Supported Recurring Orders Not Supported Returns Management Supported Shipping Management Supported Special Order Management Not Supported Show More Features Packaging Features 3D Modeling Not Supported Asset Library Not Supported Drafting Not Supported For Manufacturers Not Supported In-Store Visualization Not Supported Inventory Management Supported Palletization Not Supported Quotes / Estimates Supported Specification Management Not Supported Supply Chain Management Features Demand Planning Not Supported Electronic Data Interchange Supported Import / Export Management Supported Inventory Management Supported Order Fulfillment Supported Order Management Supported Sales & Operations Planning Not Supported Shipping Management Supported Supplier Management Supported Transportation Management Not Supported Warehouse Management Not Supported Warranty Management Features Contract Management Not Supported Eligibility Verification Supported For Field Service Not Supported For General Contractors Not Supported For Manufacturers Supported Parts Management Supported Policy Management Supported Product Registration Supported Repair Management Supported Returns Management Supported Service Management Supported Warranty Tracking Supported Work Order Features Contract Management Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Not Supported Quotes / Estimates Supported Recurring Appointments Not Supported Routing Not Supported Scheduling Not Supported Task Management Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Supported Forms Management Supported Graphical Workflow Editor Not Supported Mobile Access Supported No-Code Not Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported
Integrations QuickBooks Online Supported Google Authenticator Not Supported JD Edwards EnterpriseOne Not Supported MindCloud Supported Oracle Fusion Cloud ERP Not Supported SPS Commerce Supported SYSPRO ERP Supported Salesforce Supported ShipHawk Supported ShipStation Supported Shopify Supported Unanet Supported Xero Supported Show More Integrations View All 11 Integrations	Integrations QuickBooks Online Supported Google Authenticator Supported JD Edwards EnterpriseOne Supported MindCloud Not Supported Oracle Fusion Cloud ERP Supported SPS Commerce Not Supported SYSPRO ERP Not Supported Salesforce Not Supported ShipHawk Not Supported ShipStation Not Supported Shopify Not Supported Unanet Not Supported Xero Not Supported Show More Integrations View All 6 Integrations
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