FirstGen vs. Macaw AMS Comparison Chart

Pros

• It took us months to settle on an MGA software vendor whom we felt would be a good fit. We hit the jackpot with Macaw! While we are more than halfway through our development software customization, the level of service & support we have received has been exceptional. I do not feel that we would have received this hands on service from any other provider. The development team is highly responsive & collaborative, and beyond patient while we had difficulty defining our workflows that fit our business rather than forcing us into a one-size-fits-all solution. Their willingness to actually listen, problem solve, and provide hands-on guidance has made the onboarding experience smooth and productive. Technology to us is very important but support and partnership are what truly differentiate vendors. We have found a true partner in Macaw. and we look forward to a long and successful partnership. Do not hesitate to reach out to them, they will not disappoint!
• Everything! Macaw has turned out to be more than we hoped for. Great team with Nest. The customization ability of Macaw and the great job Nest has done in helping us with all the customizations we have done.
• Consistent effective communication from the team working on our deliverables. Positive and timely interactions from everyone on their team.
• Macaw has transformed the operations of our organization resulting in an optimized service experience for our customers. The automation of our key workflows from CRM to commission accounting has improved accuracy/efficiency by removing opportunity for human error. Our team benefits from the ability to easily collaborate on our accounts using Macaw's internal tasking system. The Nest customer support team has always promptly addressed our questions and supported our development projects.
• This product is very helpful with the our team's daily operations. The development team has ben very helpful with bug fixes and enhancement to improve the product to our business needs. The product is very customizable, so they are many ways to utilize the system.
• System provides greater productivity by handling documents generation, payment gateways, marketing automation and claims management.
• Upgrade insurance products, add new product-lines, eSignature, Online Payment gateway, OFAC check, Mass Emailing, Sales force management, AP/AR, CRM and last but not least, Macaw Explorer, a new generation BI engine - all integrated in Macaw AMS.