Related Products
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About
Fing Device Intelligence and Knowledge give you full visibility of your connected environment. Device Recognition is the foundation of digital products. Just from the MAC address, Fing can recognise all wireless and wired devices in home, office or enterprise networks by type, make, model and OS (name and version). Fing has built a strong brand awareness being in the market for over 10 years with fully focused device identification technology for the IoT. Fing leverages crowdsourcing to validate and improve device recognition accuracy. Machine learning techniques are applied to crowdsourced data. Fing has developed a unique patented algorithm to recognise devices by type, make and model based purely on analysing the MAC address. Fing goes far beyond the Vendor lookup. Achieve world-class device recognition at a fraction of the cost of building an in-house solution from scratch. Reduce time-to-market and maintenance cost.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT teams looking for a network scanning and security solution
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFing
Founded: 2009
Ireland
www.fing.com/business
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
Stackreaction
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