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About

Fing Device Intelligence and Knowledge give you full visibility of your connected environment. Device Recognition is the foundation of digital products. Just from the MAC address, Fing can recognise all wireless and wired devices in home, office or enterprise networks by type, make, model and OS (name and version). Fing has built a strong brand awareness being in the market for over 10 years with fully focused device identification technology for the IoT. Fing leverages crowdsourcing to validate and improve device recognition accuracy. Machine learning techniques are applied to crowdsourced data. Fing has developed a unique patented algorithm to recognise devices by type, make and model based purely on analysing the MAC address. Fing goes far beyond the Vendor lookup. Achieve world-class device recognition at a fraction of the cost of building an in-house solution from scratch. Reduce time-to-market and maintenance cost.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams looking for a network scanning and security solution

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fing
Founded: 2009
Ireland
www.fing.com/business

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

TamoGraph

TamoGraph

TamoSoft
Wifiner

Wifiner

Netspot
AirMagnet

AirMagnet

NetAlly

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Stackreaction

Integrations

Stackreaction
Claim Fing and update features and information
Claim Fing and update features and information
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information