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About

Files.fm provides secure and convenient cloud data storage, backup and SaaS solutions for business or private users, so that they can easily store, backup, share, publish or sell files worldwide.

About

Polarbackup helps your business keep its data safe and secure, with a robust and easily deployable cloud backup solution without impacting your bottom line. Protect endlessly with unlimited users, computers, servers, network-attached storage (NAS), and external devices. Get the highest quality service at the lowest prices in the market. Control your data with full user management. Save time with a super fast upload speeds using Amazon Web Services (AWS) infrastructure. Giving back to the community: we offer discounts for educational purposes and NGO’s. Piece-of-mind knowing your data is protected with the best security and encryption available. Secure your enterprise data at low cost. Moving to the cloud made easy and affordable. Set policies to manage devices and users. No limits on speed or file size to secure your data with ease. Our Cloud storage utilizes state-of-the-art AWS technology to provide the highest quality reliable and consistent Cloud storage.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Business and private users

Audience

Businesses and companies interested in a cloud backup solution to keep their data safe and secure

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$4.08/month
Business account - from $8.33/month
Additional users - $4
One time payment - $99
Free Version
Free Trial

Pricing

$51 per year
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 3.2 / 5
features 3.4 / 5
design 3.4 / 5
support 3.0 / 5

Reviews/Ratings

Overall 1.4 / 5
ease 1.4 / 5
features 1.2 / 5
design 1.2 / 5
support 1.2 / 5

Pros & Cons from Real Users

Pros

  • I have nothing positive to say after i have found out how unprofessional (maybe criminal) they are. Their service is a problem to solve, not a solution to a problem.
  • No Registration Required (for basic use): You can upload and share files quickly without creating an account — super convenient for fast sharing. Supports Public and Private Sharing: You can easily choose who can access your files. Great for both public distribution and secure storage. Monetization Options: Creators can sell their files (e.g., photos, music, documents) directly from the platform. Multiple Upload Methods: Supports drag-and-drop, folder uploads, and even torrents in some cases. European-Based (GDPR compliant): Ideal for users who prioritize data privacy within the EU. Multilingual Support: Available in multiple languages, including English, Latvian, and more. Preview Features: Images, videos, and documents can be previewed directly in the browser.
  • N/A.
  • Upload speed, web features, platform is easy to use. Good looking photo and video galleries. Apps for Windows, Mac, Android, iOS.
  • I use this Files.fm products more that 5 years, for photo and video file backup, store and share for clients. Now they support RAW formats, content selling. Nice phone app to work with.

Cons

  • They have not paid me my money that i earned through the content sales service. By their own rules they should pay you before 30 days but 37 days have passed and they are not answering. DO NOT USE THIS COMPANY. IF YOU HAVE MONEY IN AN ACCOUNT THAT YOU EARNED THROUGH CONTENT SALES GET IT OUT AS SOON AS YOU CAN.
  • Basic Free Plan Limits: Free users may experience limited storage, bandwidth, or file retention time. Interface Could Be More Polished: The design and navigation can feel a bit outdated or clunky, especially compared to services like Google Drive or Dropbox. Not as Mainstream: Fewer integrations and automations compared to bigger players like Dropbox, OneDrive, or Google Drive.
  • After six years as a loyal PRO subscriber to Files.fm, paying €10 monthly for 2TB of storage and promised high-speed access, I find myself compelled to express my profound dissatisfaction with their recent service. This month, my download speed inexplicably plummeted to a mere 1Mb/sec. I promptly reached out to customer support, anticipating a swift resolution. Instead, over two weeks, I received only generic troubleshooting steps—clearing cache, switching Wi-Fi networks, and checking VPN settings (which I don’t use). These suggestions failed to address the core issue, leaving me without access to essential files and halting my work projects. Repeated inquiries about the root cause went unanswered. The lack of transparency and effective support is unacceptable. Notably, colleagues in Latvia reported no such issues, suggesting a possible neglect of international users like myself in Spain. To verify the problem wasn’t on my end, I tested other file-sharing services, including WeTransfer, which functioned flawlessly. This points to a specific issue with Files.fm. Upon requesting a refund for this month’s subscription, I received it. However, I was informed that all my files would be deleted within a month, effectively terminating my account without further discussion. This abrupt action, after years of patronage, is both shocking and disheartening.
  • Sometimes app autobackup freezes, minor web bugs, lot of features.
  • It takes time to learn how to work with web. Need design refresh.

Pros & Cons from Real Users

Pros

  • N/A.
  • nothing good about how the product works can outweigh the fact that they held my files hostage until I converted the lifetime plan I purchased into a subscription.
  • Polarbackup had an initial lifetime subscription offer. They were providing 5TB of cold cloud storage for a onetime fee but decided this year to start charging a monthly fee.
  • N/A.
  • I wasn't too worried about the slow speeds given this is held out as a cold storage solution -- I valued it as lifetime storage option for precious photos, etc -- their sales hook was "Pay Once, Store Forever" -- it allowed me not to worry about hard drives crashing, etc.

Cons

  • This company is dishonest and planned to be all along. Again, they sold me a lifetime account for 6 terabytes of cold storage for data I didn't need on a daily basis. I though it would be safe until I needed it. But no, they deleted my account with no notice and basically laughed at me for believing they were telling me the truth about a "lifetime" account.
  • I bought the lifetime plan and could not restore files. Tech support said I needed higher level tech support to fix the problem and would need a subscription for that. I purchased a lifetime plan. I was forced to upgrade to a subscription plan in order to restore files I had backed up. holding my files hostage to get me onto a subscription plan. a company that does that is not one I would recommend to anyone. This was before this March when they announced they were no longer honoring the lifetime plans they sold.
  • Polarbackup is not a trustworthy company. They did not honor their own offer. It really is like a bait and switch. You should not trust or use their services.
  • LIARS LIARS LIARS. I bought a lifetime plan and now they are cancelling the lifetime plan and deleting all of my data unless I pay them a monthly fee.
  • Unfortunately, this appears to be a bait-and-switch operation. They pulled the rug out from anyone that purchased a lifetime plan and are deleting stored data in 14 days unless the lifetime member signs up for an expensive monthly subscription (even though said member already paid a reasonable sum for a "lifetime" plan).

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Files.fm
Founded: 2008
Latvia
www.files.fm

Company Information

Polarbackup
Founded: 2019
United Kingdom
www.polarbackup.com/business/

Alternatives

Alternatives

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Zoolz

Genie9
CTERA

CTERA

CTERA Networks
Remo Backup

Remo Backup

Remo Software
Zoolz

Zoolz

Genie9
Carbonite

Carbonite

OpenText
TALONOID Vault

TALONOID Vault

TALONOID Technologies
C2 Backup

C2 Backup

Synology C2

Categories

Categories

Backup Features

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

Integrations

Amazon Web Services (AWS)

Integrations

Amazon Web Services (AWS)
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