Feedback1 vs. Refinder Comparison


Feedback1	Refinder Thinkfree Inc.	+	+
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About Product teams at growing SaaS companies hear from customers in many places: support chats, sales calls, Slack threads, email and in-app comments. Feedback1 brings those requests into one inbox and uses AI to cluster related problems, showing how many customers raised each one and which accounts are behind it. Planned work can be pushed to Jira, Azure DevOps or YouTrack and shown on a public roadmap. When it ships, Feedback1 publishes a changelog entry and notifies the customers who asked. It also offers a customer portal, REST API, webhooks, an MCP server for AI assistants, and notifications to Slack, Google Chat and Telegram.	About Refinder AI transforms Slack and Google Chat into a productivity hub by automating tasks, managing knowledge, and reducing app switching. Connect your essential work apps to take actions faster and stay focused on important work without leaving chat. Key Capabilities • Create, update, and track tasks in chat • Summarize documents and reports instantly • Send and manage emails directly in Slack or Google Chat • Automate meeting scheduling with Google Calendar • Integrate with Jira, Confluence, Google Drive, Gmail and more • Search and access internal information instantly Refinder AI helps teams and professionals streamline workflows, improve collaboration, and centralize work in chat. Start working smarter and faster with Refinder AI, your AI assistant in Slack and Google Chat.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience B2B SaaS product managers and customer success teams	Audience Startups, SMB, Enterprise
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $99/month Free trial available; paid plans from $99/month. Free Version Not Supported Free Trial Supported	Pricing $20.9 per user/month • Includes 2 AI Agents • Up to 500 messages per month • Work tool integration Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Feedback1 Founded: 2025 Limassol, Cyprus feedback1.ai	Company Information Thinkfree Inc. Founded: 2023 South Korea refinder.ai/
Alternatives UserJot	Alternatives Guru
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Categories Customer Feedback Supported	Categories AI Tools Supported Enterprise Search Supported

Integrations Jira Supported Slack Supported Azure DevOps Supported Confluence Not Supported Discord Not Supported Dropbox Not Supported Gmail Not Supported Google Calendar Not Supported Google Chat Not Supported Google Drive Not Supported Google Sheets Not Supported Google Tasks Not Supported Intercom Supported Model Context Protocol (MCP) Supported Notion Not Supported YouTrack Supported Show More Integrations View All 6 Integrations	Integrations Jira Supported Slack Supported Azure DevOps Not Supported Confluence Supported Discord Supported Dropbox Supported Gmail Supported Google Calendar Supported Google Chat Supported Google Drive Supported Google Sheets Supported Google Tasks Supported Intercom Not Supported Model Context Protocol (MCP) Not Supported Notion Supported YouTrack Not Supported Show More Integrations View All 12 Integrations
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