KnowledgeBaseLiveChat Software
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Related Products
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About
Featured is an expert insights platform that connects subject matter experts with publishers to create Q&A content. Where Featured differs from HARO is through filtering questions and screening answers by leveraging partnerships with OpenAI and Google.
For experts, this means you'll only see questions that match your expertise so that you can improve your success rate of being selected and featured in articles.
For publishers, Featured vets experts, selects the best quotes and creates the content so that publishers can receive high quality content with a simple question submission.
Key features:
- Answer questions relevant to your expertise, and get featured in articles
- Track your answer to view whether an answer was selected and awaiting publication
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About
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
PR professionals, SEO Specialists, Small Businesses
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Audience
Companies of all sizes
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$99 / month
Free Version
Free Trial
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Pricing
$39 per month
Unlimited users
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFeatured
Founded: 2022
United States
featured.com
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Company InformationLiveChat Software
Founded: 2002
United States
knowledgebase.ai
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
LiveChat
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