KnowledgeBaseLiveChat Software
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Related Products
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About
Featured is an expert insights platform that connects subject matter experts with publishers to create Q&A content. Where Featured differs from HARO is through filtering questions and screening answers by leveraging partnerships with OpenAI and Google.
For experts, this means you'll only see questions that match your expertise so that you can improve your success rate of being selected and featured in articles.
For publishers, Featured vets experts, selects the best quotes and creates the content so that publishers can receive high quality content with a simple question submission.
Key features:
- Answer questions relevant to your expertise, and get featured in articles
- Track your answer to view whether an answer was selected and awaiting publication
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About
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
PR professionals, SEO Specialists, Small Businesses
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Audience
Companies of all sizes
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$99 / month
Free Version
Supported
Free Trial
Not Supported
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Pricing
$39 per month
Unlimited users
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationFeatured
Founded: 2022
United States
featured.com
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Company InformationLiveChat Software
Founded: 2002
United States
knowledgebase.ai
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
LiveChat
Not Supported
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