KnowledgeBase

KnowledgeBase

LiveChat Software
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About

Featured is an expert insights platform that connects subject matter experts with publishers to create Q&A content. Where Featured differs from HARO is through filtering questions and screening answers by leveraging partnerships with OpenAI and Google. For experts, this means you'll only see questions that match your expertise so that you can improve your success rate of being selected and featured in articles. For publishers, Featured vets experts, selects the best quotes and creates the content so that publishers can receive high quality content with a simple question submission. Key features: - Answer questions relevant to your expertise, and get featured in articles - Track your answer to view whether an answer was selected and awaiting publication

About

Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

PR professionals, SEO Specialists, Small Businesses

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$99 / month
Free Version
Free Trial

Pricing

$39 per month
Unlimited users
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Featured
Founded: 2022
United States
featured.com

Company Information

LiveChat Software
Founded: 2002
United States
knowledgebase.ai

Alternatives

Alternatives

AnswerWise

AnswerWise

Oxynus Technologies
LiveChat

LiveChat

LiveChat Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

LiveChat

Integrations

LiveChat
Claim Featured and update features and information
Claim Featured and update features and information
Claim KnowledgeBase and update features and information
Claim KnowledgeBase and update features and information