fcase

fcase

fraud.com
+
+

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About

Too often, financial institutions face the challenge of siloed anti-fraud systems and operations with little-to-no cross-functional or departmental communication. For fraud prevention to be effective in delivering the perfect balance between fraud prevention and customer experience, the enterprise must be connected and working in harmony via one final orchestration layer that connects and manages your point systems, such as anti-fraud. fcase is the method of connecting fraud tools and related systems via one single, closing the gaps between anti-fraud, cyber, customer services and beyond. The combined central fraud layer streamlines fraud operations, powers fraud automation, manages the customer journey and improves fraud prevention effectiveness. fcase includes: - Journey-time orchestration - OmniChannel Case Management - Threat-centric cases - Centralised reporting To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com

About

Whether you want to prevent fraud in the contact center, authenticate callers or migrate safely to SIP, Smartnumbers ensures your voice network stays secure, reliable, and compliant. Helping organizations prepare for business disruption and contact centers improve caller authentication and fraud detection. Pre-answer caller authentication to streamline your customer experience. Identify and redirect suspicious calls pre-answer. Reduce ID&V questions to shorten call duration. Save time and money and improve your caller authentication. Over 350 organizations rely on Smartnumbers to deliver their most critical services. Our customers have demanding security, reliability, and anti-fraud requirements, and include organizations such as financial institutions, the Ministry of Defence, and blue light services. We partner with the leading communications providers and technical vendors so you can buy Smartnumbers from your preferred supplier.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banking, insurance, and financial services seeking a solution to manage fraud operations (i.e. Collective Response)

Audience

Call centers and businesses looking for a solution to improve caller authentication and fraud detection

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

fraud.com
Founded: 2022
United Kingdom
www.fraud.com/products/fcase-fraud-orchestration

Company Information

Smartnumbers
Founded: 1995
United Kingdom
smartnumbers.com

Alternatives

InAct

InAct

Asseco Group

Alternatives

FOCAL

FOCAL

Mozn
Frogo

Frogo

Frogo.ai

Categories

Categories

Fraud Detection Features

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For eCommerce
For Insurance Industry
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Integrations

Amazon Web Services (AWS)
Amazon EC2
Cisco CX Cloud
Diamond IP
Genesys Cloud CX
Udentify
Verizon Cloud
aiReflex

Integrations

Amazon Web Services (AWS)
Amazon EC2
Cisco CX Cloud
Diamond IP
Genesys Cloud CX
Udentify
Verizon Cloud
aiReflex
Claim fcase and update features and information
Claim fcase and update features and information
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Claim Smartnumbers and update features and information