fcasefraud.com
|
||||||
Related Products
|
||||||
About
Too often, financial institutions face the challenge of siloed anti-fraud systems and operations with little-to-no cross-functional or departmental communication.
For fraud prevention to be effective in delivering the perfect balance between fraud prevention and customer experience, the enterprise must be connected and working in harmony via one final orchestration layer that connects and manages your point systems, such as anti-fraud.
fcase is the method of connecting fraud tools and related systems via one single, closing the gaps between anti-fraud, cyber, customer services and beyond. The combined central fraud layer streamlines fraud operations, powers fraud automation, manages the customer journey and improves fraud prevention effectiveness.
fcase includes:
- Journey-time orchestration
- OmniChannel Case Management
- Threat-centric cases
- Centralised reporting
To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com
|
About
Whether you want to prevent fraud in the contact center, authenticate callers or migrate safely to SIP, Smartnumbers ensures your voice network stays secure, reliable, and compliant. Helping organizations prepare for business disruption and contact centers improve caller authentication and fraud detection. Pre-answer caller authentication to streamline your customer experience. Identify and redirect suspicious calls pre-answer. Reduce ID&V questions to shorten call duration. Save time and money and improve your caller authentication. Over 350 organizations rely on Smartnumbers to deliver their most critical services. Our customers have demanding security, reliability, and anti-fraud requirements, and include organizations such as financial institutions, the Ministry of Defence, and blue light services. We partner with the leading communications providers and technical vendors so you can buy Smartnumbers from your preferred supplier.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Banking, insurance, and financial services seeking a solution to manage fraud operations (i.e. Collective Response)
|
Audience
Call centers and businesses looking for a solution to improve caller authentication and fraud detection
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
PricingAnnual Subscription Fee
Free Version
Not Supported
Free Trial
Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
|||||
Company Informationfraud.com
Founded: 2022
United Kingdom
www.fraud.com/products/fcase-fraud-orchestration
|
Company InformationSmartnumbers
Founded: 1995
United Kingdom
smartnumbers.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Fraud Detection Features
Access Security Management
Supported
Check Fraud Monitoring
Supported
Custom Fraud Parameters
Supported
For Banking
Supported
For Crypto
Not Supported
For eCommerce
Not Supported
For Insurance Industry
Supported
Internal Fraud Monitoring
Supported
Investigator Notes
Supported
Pattern Recognition
Supported
Transaction Approval
Supported
|
||||||
Integrations
Amazon Web Services (AWS)
Supported
Amazon EC2
Supported
Cisco CX Cloud
Not Supported
Diamond IP
Not Supported
Genesys Cloud CX
Not Supported
Udentify
Supported
Verizon Cloud
Not Supported
aiReflex
Supported
|
Integrations
Amazon Web Services (AWS)
Supported
Amazon EC2
Not Supported
Cisco CX Cloud
Supported
Diamond IP
Supported
Genesys Cloud CX
Supported
Udentify
Not Supported
Verizon Cloud
Supported
aiReflex
Not Supported
|
|||||
|
|
|