Extole vs. Influitive Comparison


Extole	Influitive	+	+
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About Extole is an enterprise offer management platform powering personalized incentive programs across the entire customer lifecycle. Leading B2C brands choose Extole to build and optimize loyalty, referral, ambassador, promotional, and offer programs at scale. Highly configurable and AI-accessible, Extole fits seamlessly into every team’s agentic workflow through MCP and CLI access, plus an in-platform AI assistant. Marketers build and track intelligent offer programs that motivate action. Product teams embed personalized offers into digital experiences to drive engagement and growth. Developers extend the platform through APIs, SDKs, and partner integrations. Behind every campaign, Extole orchestrates creative content, rules, and reward fulfillment, dynamically adapting each offer to the audience and channel. Our enterprise-grade infrastructure ensures every offer is delivered securely, accurately, and reliably. Build your next offer program with Extole.		About Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Retailers, consumer brands, telecom companies, and financial services companies		Audience B2B companies
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing We offer customized pricing tailored to your business’s unique needs, goals, and usage. Our team works closely with each customer to design a plan that fits your organization. Contact us for a personalized quote. Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.9 / 5 design 4.6 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.4 / 5 design 4.9 / 5 support 4.4 / 5 Read all reviews
Pros from Real Users Pros It was really easy to setup, the team was very responsive and we are able to have a custom API integration with little effort. I have only been using Extole for almost a year after being transferred and I worked with two amazing CSMs who have been helping me navigate around and share insights regarding our program. They are very responsive and really helpful even on short notice/ urgent changes! Straightforward integration; developer-friendly options; flexible customization; excellent technical support. Great guidance and support from onboarding through program optimizations. Customizable programs and capabilities. Extole provides amazing services to our brand, diligently and proactively making recommendations and working to provide the ultimate experience for Refer a Friend for our websites. Extole had our refer-a-friend program set up in just a few days. Their customer service and tech team are first-class. We love how their support team continues to suggest ways to improve conversions and they have been willing to A/B test ideas to make sure we are going with the best option. Their refer-a-friend program is completely seamless and it requires very little effort to run after the initial setup is complete. Extole is such an easy way to enhance our customer engagement and increase site traffic. We've participated in their refer-a-friend program for years and they are always quick to point out ways to tweak and augment what is already a great offering. -Proactive in offering solutions -Helps with a lot of the heavy lifting, where possible of course. -Flexible team with flexible solutions. I have always enjoyed working with Extole on launching new programs and maintaining them. They are great at being responsive, as well as making it as streamlined as possible to bring campaigns to launch. The tool is extremely user-friendly and is easy to familiarize yourself with. Similarly, the program is reliable and more or less runs itself - you don't have to be constantly hands on with it from a day-to-day perspective.		Pros & Cons from Real Users Pros Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones. - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform. You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before. Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible. Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen. Cons Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision. - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time. The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated. Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback. Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Extole Founded: 2009 United States www.extole.com		Company Information Influitive Founded: 2010 Canada influitive.com
Alternatives Mention Me		Alternatives PartnerStack
Staffing Referrals		Kommo QSOFT
Fivestars Fivestars Loyalty		Club Club (formerly Brandbassador)
Referral Factory		Kangaroo Rewards
Duel View All		Mention Me View All
Categories Affiliate AI Marketing Brand Advocacy Customer Advocacy Customer Engagement Customer Loyalty Influencer Marketing Referral		Categories Community Customer Advocacy Customer Engagement Customer Loyalty Employee Advocacy Referral
Customer Advocacy Features Advocate Management Campaign Management Communication Management Community Management Gamification Referral Tracking Reporting/Analytics Rewards Program Social Engagement Customer Loyalty Features Corporate Memberships CRM Customer Activity Tracking Discount Management Gift Card System Loyalty Card System Member Portal Membership Management No-Card Loyalty System Referral Tracking Rewards Management Referral Features Affiliate Marketing Campaign Management Contact Management Employee Referral Management Feedback Management Lead Engagement Loyalty Program Referral Tracking Rewards Management Show More Features Affiliate Features Affiliate Management Affiliate Tracking Banner Management Commission Management Contest Management Coupon Management Email / Newsletter Communication Fraud Detection Multi Level Marketing (MLM) Multi-Language Social Sharing Influencer Marketing Features Campaign Management CRM Faceted Search / Filtering Influencer Discovery Payment Tracking ROI Tracking Social Media Monitoring		Customer Advocacy Features Advocate Management Campaign Management Communication Management Community Management Gamification Referral Tracking Reporting/Analytics Rewards Program Social Engagement Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Loyalty Features Corporate Memberships CRM Customer Activity Tracking Discount Management Gift Card System Loyalty Card System Member Portal Membership Management No-Card Loyalty System Referral Tracking Rewards Management Referral Features Affiliate Marketing Campaign Management Contact Management Employee Referral Management Feedback Management Lead Engagement Loyalty Program Referral Tracking Rewards Management Show More Features Community Features Content Management Content Moderation Discussions / Forums Event Management Group Management Ideation / Crowdsourcing Member Directory Membership Management Social Media Management Website Management White Label Employee Advocacy Features Content Controls / Compliance Content Library Creation Mobile Access Post Scheduling Push / Email Notifications Reporting / Analytics Social Sharing Gamification Tiered User Permissions
Integrations Adobe Marketo Engage Zapier Axis LMS Blackhawk Network Branch Braze Candescent Digital Banking Cordial G2 Google Analytics HubSpot CRM Iterable Klaviyo Optimove Salesforce Salesforce Agentforce Marketing Sendoso SessionM Stackreaction Vimeo Show More Integrations View All 37 Integrations		Integrations Adobe Marketo Engage Zapier Axis LMS Blackhawk Network Branch Braze Candescent Digital Banking Cordial G2 Google Analytics HubSpot CRM Iterable Klaviyo Optimove Salesforce Salesforce Agentforce Marketing Sendoso SessionM Stackreaction Vimeo Show More Integrations View All 13 Integrations
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