Extole vs. FirstPromoter Comparison Chart

Pros

• It was really easy to setup, the team was very responsive and we are able to have a custom API integration with little effort.
• I have only been using Extole for almost a year after being transferred and I worked with two amazing CSMs who have been helping me navigate around and share insights regarding our program. They are very responsive and really helpful even on short notice/ urgent changes!
• Straightforward integration; developer-friendly options; flexible customization; excellent technical support.
• Great guidance and support from onboarding through program optimizations. Customizable programs and capabilities.
• Extole provides amazing services to our brand, diligently and proactively making recommendations and working to provide the ultimate experience for Refer a Friend for our websites.
• Extole had our refer-a-friend program set up in just a few days. Their customer service and tech team are first-class. We love how their support team continues to suggest ways to improve conversions and they have been willing to A/B test ideas to make sure we are going with the best option. Their refer-a-friend program is completely seamless and it requires very little effort to run after the initial setup is complete.
• Extole is such an easy way to enhance our customer engagement and increase site traffic. We've participated in their refer-a-friend program for years and they are always quick to point out ways to tweak and augment what is already a great offering.
• -Proactive in offering solutions -Helps with a lot of the heavy lifting, where possible of course. -Flexible team with flexible solutions.
• I have always enjoyed working with Extole on launching new programs and maintaining them. They are great at being responsive, as well as making it as streamlined as possible to bring campaigns to launch.
• The tool is extremely user-friendly and is easy to familiarize yourself with. Similarly, the program is reliable and more or less runs itself - you don't have to be constantly hands on with it from a day-to-day perspective.