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About

Extend helps merchants generate revenue and protect customers from damage and loss through modern product and shipping protection solutions. Merchants receive a portion of each Extend protection plan sale, which goes straight to your bottom line. Our plans are built for your customers, protecting them from events like mechanical failure and accidental damage. Simple claim filing, with over 98% of Extend claims being resolved in 90 seconds or less, turning frowns upside down. Turn potential detractors into long-term brand advocates and repeat buyers with fast and easy claim resolution. Understand performance while our data scientists and marketing experts optimize Extend offers to drive more revenue. Extend protection plans are trusted by hundreds of merchant partners to deliver positive customer experiences and increased margins.

About

Sell More. Service Better. Unleash your company’s full potential with Sales & Installation and Warranty Management Software. Proactive Timers and alerts ensure nothing ever falls through the cracks. Efficient. Collect the right information and eliminate duplicate data entry. Productive. Get the job done right the first time and reduce the number of call-backs. Accountable. Improve visibility across all departments with real-time data & analytics. Trusted by Industry Leaders. We're proud to serve companies both big and small. InsightPro Warranty & Service Management simplifies managing claims by streamlining the processes end-to-end within an organized system that provides a consistent & efficient workflow to complete claims faster, reduce costs and ensure nothing falls through the cracks. The cloud-based system is intuitively designed for ease-of-use, requires minimal configuration to deploy this solution quickly.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Merchants in need of a platform to offer extended warranties and protection plans

Audience

Window and door manufacturers, distributors, wholesalers and retailers looking for a warranty management software

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • They answer the phone when you call though they do not resolve the issues. They have an easy website to file claims.

Cons

  • I am writing to formally express my dissatisfaction with the handling of my claim and order related to [Order Number] and the associated shipping warranty. Despite my repeated attempts to resolve this matter, I have not received the chipping protection I ordered, and the claim I filed has been denied multiple times without clear justification or verification. To summarize: I placed an order for chipping protection, which did not arrive. I filed a claim for the missing item and purchased a shipping warranty to cover this situation. I filed the following claims for the missing protection: April 20, 2025 April 25, 2025 May 2, 2025 May 8, 2025 Each time I submitted a claim, I received a different reason for the denial without any clear explanation or validation. Furthermore, I was asked to provide a police report, which I completed and submitted. However, the claim was still closed with the stated reason that they "could not confirm" the issue, despite the required documentation being provided.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Extend
Founded: 2019
United States
www.extend.com

Company Information

InsightPro
Founded: 2014
United States
www.insightpro.com

Alternatives

Alternatives

Assurant APEX

Assurant APEX

Assurant
Kayna

Kayna

Kayna Innovation
Intelli Warranty

Intelli Warranty

Intellinet Systems

Categories

Categories

Warranty Management Features

Contract Management Supported
Eligibility Verification Supported
For Field Service Supported
For General Contractors Supported
For Manufacturers Supported
Parts Management Not Supported
Policy Management Supported
Product Registration Supported
Repair Management Supported
Returns Management Supported
Service Management Supported
Warranty Tracking Supported

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Supported

Integrations

BigCommerce Supported
Canopy Supported
Magento Supported
NetSuite Supported
Salesforce Agentforce Commerce Supported
Shopify Supported
WooCommerce Supported

Integrations

BigCommerce Not Supported
Canopy Not Supported
Magento Not Supported
NetSuite Not Supported
Salesforce Agentforce Commerce Not Supported
Shopify Not Supported
WooCommerce Not Supported
Claim Extend and update features and information
Claim Extend and update features and information
Claim InsightPro and update features and information
Claim InsightPro and update features and information