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About

Don’t confuse your customers with short codes sms or long codes, use our SenderID (Alphanumeric) based SMS service or text service to notify your customer. They can view incoming message from your company name, even if your contact information is not saved on their list. Our fast response Text API or SMS API can easily integrate to your current system or with any CRM. It is so powerful that you can retrieve your incoming text messages as well. This feature will save your time since there is no need to login at an Expert Texting Area to send SMS(s) to your customers. One of our unique features that sets Expert Texting apart from others is the Contact Management or Group Texting Module. When uploading contacts with Expert Texting, the list is saved for future use which eliminates the need to upload it multiple times for bulk messaging.

About

Switch to TextGrid without worrying about touching your code. Our team of technology experts have engineered a battle-tested way to switch from Twilio to TextGrid by replacing only 1 line of your code. Simply switch your base URL from Twilio to TextGrid. Your switch will not affect any of your team’s code. Over 190 countries across North America, Europe, Asia, Oceania, South America, and Africa. Send messages to 190 countries. Customize your sender ID in 100 countries outside of the US and Canada. We built a resilient code architecture and a diverse technology stack to avoid outages. We built redundancy into our systems so that data and processes are online in any given stress-test scenario. TextGrid upholds to the highest level of privacy and security to meet the needs of our customers, including those that require HIPAA compliance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

B2B companies looking for an SMS Marketing platform

Audience

Companies interested in a powerful alternative to Twilio

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$.0035 (Outgoing)
Incoming free
Free Version
Free Trial

Reviews/Ratings

Overall 2.3 / 5
ease 3.3 / 5
features 3.3 / 5
design 3.3 / 5
support 2.3 / 5

Reviews/Ratings

Overall 4.1 / 5
ease 4.1 / 5
features 3.8 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • I liked the pricing model, and the ease of use for the system in creating marketing campaigns. But was told I didn't qualify, without adequate reasoning.
  • It looked good at first, but as soon as I begin using the platform, the problems started showing up with "Customer Service", live and online as well.
  • I love that Expert Texting doesn't charge for incoming texts. I also love that they are about a quarter of the cost of other mass text softwares.I

Cons

  • I have an acquisition brokerage, where I hire applicants and obtain prior consent to reach out with more opportunities. I was told by expert texting advisors that they wouldn't accept me using their service. Even though I thoroughly explained how prior consent was obtained- in the end I was told "No, because we don't allow mortgage companies". I explained that I wasn't a mortgage company, and that they were misinformed about the nature of my business which is inbound and acquisition. The advisor I spoke with was of eastern decent given the accent- and the operation is likely fully outsourced.
  • I tried using this company and had issues with the first text I attempted to send out. The Customer Service was awful and just could not understand my issue. They kept telling me the same thing over and over which did not solve my issue. Then I talked to a live person which was just as disappointing!!! I am trying to cancel my account and having a hard time doing that as well, there is no way "online" to cancel, you must call them and answer a series of questions while they try to save the account and make it hard to cancel. I "must" send them an email with my reasons for canceling and request they delete my account. SCAM SCAM SCAM..... stay away is my advice!!!
  • I dislike that Expert Texting isn't really great for large enterprises. So if you have a large company this software isn't for you.

Pros & Cons from Real Users

Pros

  • The platform has been reliable and stable for our messaging needs. Delivery rates have been consistently good, support is responsive, and they are always willing to investigate issues and provide updates when needed. Overall, it's been a solid experience.
  • these guys built the best platform, awesome support. the platform is so smooth, the fufilment is awesome and thats what rlly i love
  • Customer service is top notch Easy API Pricing is unbeatable High dependability If you use Twilio it is very easy to switch
  • - User-friendly interface - Solid documentation on various integrations - Clear reporting and metrics
  • TextGrid has been reliable and easy to use. The platform is straightforward, and support has been excellent. Motti is especially great—always responsive, knowledgeable, and willing to help whenever we have questions or need assistance. Unlike any of the 5 other providers I have worked with.

Cons

  • Very rare occasional delays, usually due to carrier-related issues rather than the platform itself. They are typically resolved quickly with good communication from the team.
  • nothing, everything is amazing, i wouldnt change anything
  • No cons I can think of. I have had a great experience.
  • - Prefer support for automated requests such as new numbers - Better explanation of certain campaign creation sections such as "content samples"
  • No complaints. There are always small features that could be added over time, but overall we are having a very positive experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Expert Texting
Founded: 2012
United States
www.experttexting.com

Company Information

TextGrid
Founded: 2017
United States
textgrid.com

Alternatives

Contact Cloud

Contact Cloud

Bipath Software

Alternatives

Altiria SMS

Altiria SMS

Altiria
The SMS Works SMS API

The SMS Works SMS API

The SMS Works

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

No info available.

Integrations

No info available.
Claim Expert Texting and update features and information
Claim Expert Texting and update features and information
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Claim TextGrid and update features and information