Excelpoint vs. Zingtree Comparison


Excelpoint	Zingtree	+	+
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About Excelpoint operates in the global no-code business-process automation sector. We have built our success and reputation working in partnership with our customers to identify business-critical challenges and address them with our no-code software configuring and deploying scalable solutions to create automated business processes and workflows. Our no-code software plays a crucial role for our customers in creating streamlined operations to improve business results, reduce costs, drive business improvement, enhance the customer and employee experience, and establish data-driven organizations. We configure and deploy solutions tailored to your exact requirements to replace manual, paper and spreadsheet-based processes with powerful and efficient automated solutions integrated into your technology landscape.	About Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Business Management software for companies	Audience Call centers, insurance providers, health and medical organizations, and more.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £50/monthly for 1 users 4 to 10 - £1,000 per concurrent licence 11 to 20 - £950 per concurrent licence 21 to 40 - £900 per concurrent licence 41 to 70 - £800 per concurrent licence 71 to 100 - £700 per concurrent licence 101 to 200 - £600 per concurrent licence 201 to 350 - £500 per concurrent licence 351+ - £450 per concurrent licence Free Version Not Supported Free Trial Not Supported	Pricing $25.00/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Excelpoint Founded: 2004 United Kingdom www.excelpoint.co.uk	Company Information Zingtree Founded: 2014 United States zingtree.com
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Categories Business Management Supported	Categories Call Center Supported Call Center Infrastructure (CCI) Supported Clinical Trial Management Supported Contact Center Knowledge Base Supported Customer Service Supported Health Assessment and Screening Supported Help Desk Supported Hospital Management Supported Medical Scheduling Supported Patient Management Supported Process Mapping Supported Quoting Supported Training Supported
Show More Features Business Management Features Billing & Invoicing Supported CRM Supported Employee Management Supported Financial Management Supported Inventory Management Supported Marketing Management Supported Order Management Supported Point of Sale (POS) Supported Project Management Supported Purchasing Supported Scheduling Supported Time & Expense Tracking Supported Training Management Supported Vendor Management Supported	Show More Features Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Not Supported
Integrations 5X Not Supported Automation Anywhere Supported Freshdesk Not Supported Intercom Not Supported Nectar Desk Not Supported Pandium Not Supported Salesforce Not Supported WordPress Not Supported Zendesk Not Supported View All 1 Integration	Integrations 5X Supported Automation Anywhere Not Supported Freshdesk Supported Intercom Supported Nectar Desk Supported Pandium Supported Salesforce Supported WordPress Supported Zendesk Supported View All 8 Integrations
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