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About

Remove group travel tournament pain points with a feature-rich event management platform that instantly connects to hotels with dedicated support from real people. Our features cover the entire lifecycle of event operations, focusing on tournament activation, representing a unified approach and consolidating existing tools inside one highly customized EventSuite. Your team will save countless hours with a combined and powerful reporting engine to make fast, accurate and crucial decisions that impact your operations. With EventSuite, you can customize our suite of services to fit the needs of your business instead of squeezing your event operation process into a traditional low-tech solution. At EventConnect, we don’t just build great tech; we offer a dedicated EventSuccess team member and service pod to your account. You will always have dedicated team members available whenever you need them and an extended support team to assist your business during peak operation days.

About

Upper Hand is the premier sports facility management and sports scheduling software. Our innovative solutions empower sports facility managers with tools to streamline operations and optimize resources. Our standout sports facility management software is designed to revolutionize the management of any sports complex or organization, incorporating cutting-edge features to maximize efficiency and productivity. Our sports scheduling software, an embodiment of our commitment to superior registration, provides a user-friendly, flexible platform for coordinating staff schedules across diverse facilities and events. Handling complex schedules and sudden changes is a breeze with this dynamic tool. Our software solutions include advanced data analytics capabilities, paving the way for data-driven decision making and competitive strategies in the sports industry. Review our top-tier solutions with Upper Hand and gain the advantage today.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Anyone in need of a powerful sports tournament management and live hotel blocking platform

Audience

Sports facilities, sports training academies, sports organizations, athlete trainers, instructors and coaches.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$10/mo. for the first 2 mo.
Discounts for annual billing available.

Available Add-Ons:
- Upper Hand AI
- WebKIT
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.3 / 5
ease 4.2 / 5
features 4.3 / 5
design 4.5 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Nothing. They were supposed to ease bookng multiple rooms for teams but it is really a racket to spread funds to hotels that are struggling according to evidence.

Cons

  • That they moved our bookings and did not help recoup the costs from the move.

Pros & Cons from Real Users

Pros

  • We love how easy it is to create programs and create a calendar for all our clients and employees.
  • I have a youth sports facility with multiple different areas and programs. Upper Hand allows me to have multiple membership options, coaches payroll options, blocks out resource so we don't double book, keep track of payments and class schedules. It really does it all.
  • Scheduling interface made registration way better. Payment processing made my life easier. Customer service helped when needed.
  • Creating appointments is pretty easy. Managing camps has been pretty good. Looking at activity in the calendar by Staff is good but would like to see a report instead of activity by Staff for a time period.
  • Ease of usage, cards on file, scheduling ahead, and ability to have POS and scheduling in one place.

Cons

  • Theres still things that take to long to update. We wish you create groups of programs.
  • The only thing I wish it had would be a calendar for customers to look at in a month view. Right now it allows only the staff to see it and it's a weekly view.
  • Athlete tracking needs some work. Marketing and email could be used better.
  • Cancelling appointments isn’t easy. Haven’t been able to add our logo to the landing page.
  • Customer support chat is unreliable. Many times I give up waiting on someone to respond.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

EventConnect
Founded: 2015
Canada
eventconnectsports.com

Company Information

Upper Hand
Founded: 2012
United States
upperhand.com

Alternatives

SportsPlus

SportsPlus

Thapos Inc

Alternatives

SportsEngine

SportsEngine

SportsEngine Inc.
SportsPlus

SportsPlus

Thapos Inc

Categories

Categories

Camp Management Supported
Club Management Supported
Fitness Supported
Gymnastics Supported
Registration Supported
Sports Coaching Supported
Sports Management Supported

Sports Management Features

Background Screening Not Supported
Donation Management Not Supported
Equipment Tracking Not Supported
Facility Management Supported
Game Results Tracking Not Supported
League Management Not Supported
Online Registration Not Supported
Scheduling Supported
Sports Team Management Not Supported
Team Assignments Not Supported
Volunteer Management Supported

Club Management Features

Attendance Tracking Supported
Billing & Invoicing Supported
Check-In Manager Supported
Contract Management Supported
Employee Management Supported
Event Management Supported
Inventory Management Supported
Marketing Management Supported
Member Portal Supported
Membership Management Supported
Payment Processing Supported
Point of Sale (POS) Supported

Sports Management Features

Background Screening Not Supported
Donation Management Not Supported
Equipment Tracking Not Supported
Facility Management Supported
Game Results Tracking Not Supported
League Management Not Supported
Online Registration Supported
Scheduling Supported
Sports Team Management Supported
Team Assignments Supported
Volunteer Management Not Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Not Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Supported
Room Booking Management Supported

Camp Management Features

Attendance Management Supported
Billing & Invoicing Supported
Customer Management Supported
Food Service Management Not Supported
For Campgrounds Not Supported
For Summer Camps Supported
Medical Management Not Supported
Online Registration Supported
Parent Portal Supported
Program Management Supported
Registration Management Supported
Scheduling Supported
Staff Management Supported

Fitness Features

Attendance Tracking Supported
Billing & Invoicing Supported
Check-In Manager Supported
Class Management Supported
Contract Management Supported
Employee Management Supported
Event Management Supported
Inventory Management Supported
Marketing Management Supported
Membership Management Supported
Point of Sale (POS) Supported
Reservations Management Supported

Gymnastics Features

Attendance Tracking Supported
Class Scheduling Supported
Event Management Supported
Membership Management Supported
Online Payments Supported
Online Registration Supported
Parent Portal Supported
Score Tracking Not Supported
Skills Tracking Not Supported
Team Management Supported
Wait List Management Supported

Membership Management Features

Application Management Not Supported
Automatic Renewals Supported
Committee Management Not Supported
Dues Management Supported
Email Marketing Supported
Event Management Supported
Member Directory Supported
Member Portal Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Not Supported
Payment Processing Supported
Website Management Supported

Registration Features

Activity Registration Supported
Attendance Management Supported
Badge Management Not Supported
Calendar Management Supported
Class Registration Supported
Contact Management Supported
Event Registration Supported
Form Builder Supported
Group Registration Supported
Marketing Management Supported
Online Registration Supported
Onsite Registration Supported
Payment Processing Supported
Refund Automation Supported
Self Check-In Supported
Surveys & Feedback Not Supported

Integrations

Fivetran Not Supported
Mode Not Supported

Integrations

Fivetran Supported
Mode Supported
Claim EventConnect and update features and information
Claim EventConnect and update features and information
Claim Upper Hand and update features and information
Claim Upper Hand and update features and information