+
+

Related Products

  • SiteMinder
    671 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • anny
    117 Ratings
    Visit Website
  • Act!
    554 Ratings
    Visit Website
  • Pipedrive
    10,456 Ratings
    Visit Website
  • Smoobu
    207 Ratings
    Visit Website
  • Retreat Guru
    133 Ratings
    Visit Website
  • Bookinglayer
    146 Ratings
    Visit Website
  • ROLLER
    258 Ratings
    Visit Website
  • Silverware
    12 Ratings
    Visit Website

About

Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.

About

Hospitality business is always at the brunt end of the stick. It experiences the most brand disloyalty or brand indifference by guests. Acquiring new guests and retaining existing ones has always been an overarching challenge. Therefore becoming a customer engaging brand is only sure-fire method to sealing the deal of customer loyalty. To change this, changing focus is the need of hour. Putting focus back on the guest by talking to them in the language they understand will largely bring you success. Incentiwised Customer Retention Solution helps you walk the extra mile and get that edge on your customer’s insight. It picks minutest behavior change and pattern in the consumer and formulates a detailed report. With this deep level analysis, you can tailor your offerings to individual or institutional buyers for longer customer retention.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and hotel businesses in need of a solution to automate their financial transactions and generation of quotes and invoices

Audience

Companies looking for a customer retention solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EspoCRM
Founded: 2014
Ukraine
www.espocrm.com

Company Information

incentiwised
Founded: 2017
United Kingdom
www.incentiwised.com

Alternatives

Alternatives

PAR Engagement

PAR Engagement

PAR Technology
HubSpot CRM

HubSpot CRM

HubSpot
Paytronix

Paytronix

Paytronix Systems
HotelCRM 365

HotelCRM 365

HospiTalitySoft 365

Categories

Categories

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Integrations

Google
Mailchimp
Microsoft Outlook
Zapier

Integrations

Google
Mailchimp
Microsoft Outlook
Zapier
Claim EspoCRM and update features and information
Claim EspoCRM and update features and information
Claim incentiwised and update features and information
Claim incentiwised and update features and information