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About

Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.

About

Engaging channel partners in your marketing initiatives can be a potent gateway to sustained business growth. However, managing channel partners comes with complicated challenges. So, come learn how distributed marketing automation boosts your marketing-generates revenue. Distributed marketing automation involves equipping hundreds or thousands of channel partners and franchisees with marketing assets they can co-brand and customize – which means that you will have hundreds or thousands of assets you will need to control. Enter Fielo Market’s digital asset management (DAM) engine. From direct mail, downloadable PDFs, marketing emails, social posts and videos, custom landing pages or event registrations, your franchisees will have what they need to drive engagement and sales for your brand.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and hotel businesses in need of a solution to automate their financial transactions and generation of quotes and invoices

Audience

Channel Management platform for businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • EspoCRM has been a great choice for our small team of 5. We use it to organize our client and lead data, generate sales reporting, and occasionally send marketing newsletters. The Campaigns feature has simplified our outreach, we can manage mass emails and track open rates without a separate, expensive marketing platform. We've also found that the Kanban board view for opportunities is really helpful for our team to visualize the sales pipeline and of course workflows helped to automate lots of routine record updates.
  • I really like how customizable EspoCRM is. It lets you create new fields, entities, and layouts without coding. The interface is simple to use and the workflow automation tools save a lot of time on repetitive tasks.

Cons

  • I'd like to see more official integrations with popular apps.
  • I didn't encounter any major issues. If you have some technical background, you'd be able to customize the platform even more that through the UI

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EspoCRM
Founded: 2014
Ukraine
www.espocrm.com

Company Information

Fielo
Founded: 2010
Brazil
fielo.com

Alternatives

Alternatives

HubSpot CRM

HubSpot CRM

HubSpot
HotelCRM 365

HotelCRM 365

HospiTalitySoft 365

Categories

Categories

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Integrations

Google
Mailchimp
Microsoft Outlook
Zapier

Integrations

Google
Mailchimp
Microsoft Outlook
Zapier
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