Topbox

Topbox

Topbox, Inc.
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About

Drive visibility, connectivity and revenue from your installed base. Introducing Entytle Insyghts: the first AI-powered Customer Install Base Recurring Revenue platform for B2B manufacturers. Entytle Insyghts is specifically designed not just to manage, but to help you recapture lost wallet-share, reduce churn and drive upsell within your installed base.

About

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2B manufacturers

Audience

Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Consumption-based model, based on the number of customer interactions that are processed annually
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Entytle
Founded: 2014
United States
www.entytle.com

Company Information

Topbox, Inc.
United States
topbox.io

Alternatives

Alternatives

Categories

Categories

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Apptentive Not Supported
Facebook Not Supported
Five9 Not Supported
Heymarket Not Supported
Instagram Not Supported
LivePerson Not Supported
Medallia Not Supported
NiCE CXone Mpower Not Supported
Oracle Sales Not Supported
Oreka TR Not Supported
Qualtrics Customer Experience Not Supported
Quiq Not Supported
Reddit Not Supported
Salesforce Not Supported
Stella Connect Not Supported
X (Twitter) Not Supported

Integrations

Apptentive Supported
Facebook Supported
Five9 Supported
Heymarket Supported
Instagram Supported
LivePerson Supported
Medallia Supported
NiCE CXone Mpower Supported
Oracle Sales Supported
Oreka TR Supported
Qualtrics Customer Experience Supported
Quiq Supported
Reddit Supported
Salesforce Supported
Stella Connect Supported
X (Twitter) Supported
Claim Entytle Insyghts and update features and information
Claim Entytle Insyghts and update features and information
Claim Topbox and update features and information
Claim Topbox and update features and information