InProd

InProd

InProd Solutions Pty Ltd
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About

The Ennov platform includes its own workflow engine that provides advanced capabilities. Workflows are used in Ennov Training, Ennov eTMF and Ennov RIM. They allow control of the sequencing of tasks and data modification while providing visibility across the organization. Workflows are entirely configurable by functional administrators (through a graphical interface). Coherence checks are performed whenever you save modifications in order to make sure they do not cause inconsistencies. Thus, Ennov guarantees workflows are coherent and reliable. Each Ennov workflow is associated with a configurable form. Data entry is facilitated using dynamic sections that are displayed – or not – depending on previously entered field values (for example: the type of Incident). The connected user enters free text, selects values in picklists and adds additional files when needed. An electronic signature can also be required to complete a workflow step.

About

InProd brings modern software delivery practices, including CI/CD, Infrastructure-as-Code, and automated change management, to Genesys Cloud and Genesys Engage contact centers. It integrates with Git to version-control your Genesys configuration and automate promotions across environments while intelligently handling environment-specific differences. The platform's auditing engine logs every configuration change with full object comparison, enabling teams to pinpoint the root cause of incidents quickly and revert precisely, whether that is a single parameter or an entire environment state. Change automation capabilities let engineering teams build custom workflows: trigger external testing tools, enforce governance rules, auto-complete agent onboarding, or prevent unauthorized modifications. InProd is the DevOps backbone for serious Genesys operations teams.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations interested in getting control of their business processes

Audience

Contact center operations and engineering teams, enterprises using Genesys Cloud or Genesys Engage, DevOps teams managing multi-environment contact center deployments.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$2/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ennov
Founded: 1999
France
en.ennov.com/insider/platform/product-brief-process/

Company Information

InProd Solutions Pty Ltd
Australia
www.inprod.io

Alternatives

Alternatives

GENESYS

GENESYS

Vitech Corporation
Ennov RIM

Ennov RIM

Ennov
Rudder

Rudder

Normation
EnNovate

EnNovate

Enqura

Categories

Categories

Business Process Management Features

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX
Claim Ennov Process and update features and information
Claim Ennov Process and update features and information
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Claim InProd and update features and information