EnGuard

EnGuard

Enterprise Guardian
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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Healthcare's simple, easy, and scalable way to email secure, HIPAA compliant patient information. Keeping patient data secure and remaining HIPAA compliant is a top concern for healthcare organizations, especially when it comes to email. Paubox Email Suite provides guaranteed encryption so you can rest assured your patient data is protected. Our HIPAA compliant email service removes the hassle of portals and passcodes by sending encrypted emails that can be read right in your recipient’s inbox. Healthcare email encryption is easy with our patented tools which integrate easily into your existing email system with no training necessary for employees. Paubox HIPAA compliant email service is designed to empower IT and simplify the process for end-users, making the frustrations and vulnerability of emailing PHI a thing of the past.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

Organizations that must abide by HIPAA compliance regulations.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version
Free Trial

Pricing

$29/month
For up to 5 senders
Free Version
Free Trial

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Pros & Cons from Real Users

Pros

  • the service from Paubox lets us send emails without worrying about private information getting leaked. In addition, we don't have to have people receiving our emails go through additional steps in order to open the emails which is one of the best parts of using Paubox.
  • Paubox has easy step-by-step instructions to set up and integrates seamlessness into Google Workspace.
  • I love how Paubox takes care of protecting my e-mail but does it so seamlessly. All the work is done behind the scenes. I just send emails and they are automatically encrypted
  • Paubox is extremely easy to use and monitor. The encryption process used by Paubox allows recipients to quickly access communications without all the extra passwords and or links to follow. Pharmacists and pharmacies need a safe and effective way to communicate electronically along with other healthcare providers and Paubox has made that possible without charging excessive monthly fees or requiring specific email providers services.
  • I like that I don't have to think about encryption every time I send an email; it automatically happens.

Cons

  • Nothing so far, it's easy to use for the sender and receiver.
  • Setup may be difficult for those who are not technically savvy.
  • There are no cons to using Paubox! I have been recommending it to all of my colleagues.
  • Not a true complaint, there is definitely a learning curve for maximizing the benefits Paubox offers. Paubox will block senders on top of your email servers spam services if it is categorized as suspicious (bounced mail etc). But once you learn to utilize whitelists/blacklists you can make sure those emails most important to you get to you while still blocking all the other stuff so it doesn't ever make it to your inbox.
  • I would like there to be an option for solo practitioners. I have the smallest package, which is 3 users.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

Paubox
Founded: 2015
United States
www.paubox.com

Alternatives

Alternatives

LuxSci

LuxSci

Lux Scientiae
LuxSci

LuxSci

Lux Scientiae
Aspida Mail

Aspida Mail

Aspida

Categories

Categories

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

HIPAA Compliance Features

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Integrations

No info available.

Integrations

No info available.
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