EnGuard

EnGuard

Enterprise Guardian
MD OfficeMail

MD OfficeMail

MD Office Mail
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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Secure & Convenient HIPAA Compliant Email. HIPAA Compliant Email Hosting, Email Encryption Services, and HIPAA Compliant Fax service with no hassles. Most convenient, easy-to-use HIPAA Compliant Email Service. End-to-End Encryption – Security is strictly enforced with no compromise (unless opted by user the other way). Messages between MDOM users are plain but secure. Decryption with password not required. Intelligent Automation, Legal Archival, Customization, Forced expiration of sent messages. Configurable to send unencrypted messages by default and encryption on demand. "EmailYourDoc" - Anyone can initiate a secure message to a MDofficeMail user. 30-day FREE TRIAL (fully functional) with no obligation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

Healthcare providers that need an encrypted and HIPAA compliant email service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version
Free Trial

Pricing

$1.89 per mailbox per month
Free Version
Free Trial

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 1.5 / 5
ease 2.5 / 5
features 2.0 / 5
design 2.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Pros & Cons from Real Users

Pros

  • Seems secure, but that's it. There are often glitches and takes them over a day to call back. Glitchy software.
  • It sends emails. It's also HIPAA compliant, like it should be. The support staff are responsive and if they say they'll call you back they always do which I appreciate.

Cons

  • They are slow to respond and seems like they are understaffed. They are often rude and make billing mistakes and blame the customer.
  • To summarize, MD OfficeMail is decades out-of-date. The features and ease of use need some serious updating. Any paid email service should be able to do better than this.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

MD Office Mail
Founded: 1999
United States
mdofficemail.com

Alternatives

Alternatives

LuxSci

LuxSci

Lux Scientiae
Aspida Mail

Aspida Mail

Aspida
LuxSci

LuxSci

Lux Scientiae
Aspida Mail

Aspida Mail

Aspida

Categories

Categories

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Integrations

Microsoft Outlook

Integrations

Microsoft Outlook
Claim EnGuard and update features and information
Claim EnGuard and update features and information
Claim MD OfficeMail and update features and information
Claim MD OfficeMail and update features and information