Emailage

Emailage

LexisNexis
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About

Your customer's expect a one-click experience. Use our powerful network intelligence and predictive fraud risk scoring to help enable a seamless user experience. LexisNexis® Emailage is a powerful fraud risk scoring solution fueled by email intelligence. Your customers demand the flexibility to interact with you through multiple channels. Whether using a smartphone, tablet, laptop or other device, they expect you to recognize their identity and grant them fast, easy access to your system. At the same time, they want assurance that their personal information is secure and fraudsters cannot hijack their account. That is an extremely challenging task. With the growth of digital channels for consumers, your ability to assess risk on digital elements is critical. This is especially true if your organization, like so many these days, minimizes the amount of personal identity information you collect to speed up onboarding of new customers and limit data exposure risk.

About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations interested in a powerful fraud risk scoring solution fueled by email intelligence

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

LexisNexis
Founded: 1970
United States
risk.lexisnexis.com/products/lexisnexis-emailage

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

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Categories

Categories

Fraud Detection Features

Access Security Management Not Supported
Check Fraud Monitoring Not Supported
Custom Fraud Parameters Supported
For Banking Supported
For Crypto Not Supported
For eCommerce Not Supported
For Insurance Industry Not Supported
Internal Fraud Monitoring Supported
Investigator Notes Not Supported
Pattern Recognition Supported
Transaction Approval Supported

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Effectiv Supported
Fraud.net Supported
Genesys Cloud CX Not Supported
GigaSECURE Not Supported
Gigamon Not Supported
Infodesk Supported
InteractionSync Not Supported
NOTO 360 Supported
Verizon Cloud Not Supported

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Supported
Effectiv Not Supported
Fraud.net Not Supported
Genesys Cloud CX Supported
GigaSECURE Supported
Gigamon Supported
Infodesk Not Supported
InteractionSync Supported
NOTO 360 Not Supported
Verizon Cloud Supported
Claim Emailage and update features and information
Claim Emailage and update features and information
Claim Pindrop and update features and information
Claim Pindrop and update features and information