ElevenOSEleven
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Related Products
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About
ElevenOS software works with the leading network infrastructure to simplify the process of authenticating guests and managing Wi-Fi performance across the enterprise. Eleven has been the leader in guest Wi-Fi management for over 15 years. Top brands trust us to keep millions of guests connected every month. Featuring WPA2 encrypted connections via the Wi-Fi certified Passpoint® standard, security is of utmost importance at Eleven. ElevenOS global cloud infrastructure has built-in language and currency translations. With high reliability and 24/7 support, the solution "just works." Connect guests to Wi-Fi instantly every time after one-time authentication without the need for portals. Enhance security with Passpoint (a.k.a. HotSpot 2.0) which uses 802.1x to authenticate users on to WPA2 encrypted connections. Connect guest and IoT devices securely in a private network dedicated to their hotel room, apartment or dorm. PANs are dynamically assigned upon connection.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies that want a guest Wi-Fi solution
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEleven
Founded: 2002
United States
www.elevensoftware.com
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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