El Cheff vs. Rezku Point of Sale Comparison Chart

Pros

• We've been using Rezku for about eight months now at our casual dining restaurant, and it's made a real difference in how we manage daily operations. The interface is pretty intuitive - our servers picked it up quickly without needing tons of training time.
• We have been using Rezku for several years now. I think the biggest features for me that I have enjoyed having for our employees is first, knowing that even when the Internet goes down, the system still works and allows us to process payments. We have had several times where this has happened and it’s great that everything still worked. Second, The gift card and loyalty feature is a big selling point for anyone looking for a great POS software. Before getting Rezku, we literally had to hand, write down and keep up with gift card information Or give people paper gift cards. The ability to sell these and load money onto an actual gift card helps separate you from the competition, especially with other local restaurants. This is also been a great way to grow our bottom line and help gain referrals when people who love eating here want to give a gift.
• I have worked in several restaurants and used various POS systems. When I started working at Thai Chili in Lumberton NC they were using a different POS system. I was provided training on Rezku and it was so easy to pick up and to work with. It is truly a blessing to use a good, stable, and easy to pick up system.
• The system is incredibly intuitive - even for someone without a tech background. Their customer support is also top-notch - I can't say enough about it! Anytime I have a question or needed help, someone was available right away to walk me through it. As a small business owner, that level of support and reliability has made all the difference in helping me run my cafe smoothly.
• Rezku is easy to use, even with a very young staff in a high paced environment. In the uncommon occurrence of a POS emergency, we know we can call Rezku and immediately get connected with a US-based tech who knows us, knows our business and equipment, and can quickly solve our problems with expertise and humor.
• the customer service and support is stellar! after 6 months with Rezku I can now call the support for any kind of question and I know each person that answers the phone! I never wait longer than an hour, and in most cases my needs are met immediate! We also love owning our own devices.
• I love how easily navigated the system is and the tech support team is the absolute best! Anytime we need anything they are knowledgable and helpful.
• I'll share my top three to keep it short: 1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately. 2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seemless transition and adjustments during service, especially when you are in the first few weeks of opening. 3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku.
• Rezku POS provides a streamlined implementation that allows pizza shop owners to quickly deploy a fully-featured, powerful POS system designed for the pizza industry, and to be up and running in record time. Rezku offers outstanding online training materials, conversion assistance, and runs on commodity, non-proprietary hardware, making it an attractive option for the independent pizza shop owner who doesn't want to be locked into a proprietary platform. The Caller ID integration speeds order entry for phone in orders, and the driver dispatch and reconciliation module and process provide real time insight into the deliveries on the board, including what is due when, mapping to help visualize the deliveries and routing, texting features to alert drivers to their delivery stops, and estimated delivery time and return-to-store time. Customer support is outstanding, with each and every agent fully knowledgeable about the product, with no need to escalate calls to level 2 or level 3 engineers. Plus, there's almost no wait time when calling in for support, making Rezku a real anomaly in terms of software support. Finally, Rezku offers a completely integrated platform, including POS functionality, credit card processing, online ordering, dine-in table management, delivery driver management, and reporting and analytics, all included in the standard functionality, at no additional cost.
• The ease of use. The availability of an app for your phone making it super easy to change or add products.