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About

Rethink your training offer. Support your teams with an incredible training experience. Build your personalized training catalog with the best resources on the web and integrate this content into your ecosystem! Online training, flexibly. Personalize your online training catalog according to your learner profiles: select the formats that suit you, adapt the duration of the modules and boost the engagement of your employees. Now is the time to put self-training at the heart of your business! Quality resources selected by our experts. Our artificial intelligence aggregates hundreds of resources for online training on a daily basis. Helped by our algorithms, our educational engineers have qualified and validated content for 4 years to make Edflex the most complete solution on the market. More than 100 themes on the shelf (soft skills, office automation, innovation, digital culture, etc.) and the opportunity to build tailor-made categories, according to your needs.

About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a career development platform that helps people acquire in-demand skills via learning experience recommendations curated with AI

Audience

Businesses searching for a Customer Service solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1200 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Edflex
Founded: 2016
France
www.edflex.com

Company Information

HelpShelf
United Kingdom
helpshelf.co

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TalentLMS

Epignosis

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Learning Lab

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ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
Edurigo

Edurigo

Edurigo Technologies

Categories

Categories

Customer Service Supported

Learning Experience Platforms Features

Built-in Course Authoring Not Supported
Content Sharing Supported
Employee Portal Supported
Gamification Supported
Microlearning Supported
Mobile Learning Not Supported
Multi-User Collaboration Not Supported
Recommendations Supported
Reporting/Analytics Supported
Self-Service Content Curation Supported
Social Learning Supported
Third Party Course Library Supported

Learning Management Systems (LMS) Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Not Supported
Corporate / Business Not Supported
Customizable Not Supported
eCommerce Not Supported
eLearning Companies Not Supported
Gamification Supported
Learner Portal Supported
Mobile Learning Not Supported
Open Source Not Supported
SCORM Compliance Not Supported
Synchronous Learning Not Supported
Video Conferencing Not Supported

Microlearning Features

Adaptive Learning Supported
Asynchronous Learning Not Supported
Built-In Course Authoring Not Supported
Content Library Supported
Evaluation Management Not Supported
Gamification Supported
Leaderboards Supported
Progress Tracking Supported
Quizzes Supported
Rewards Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Continually Not Supported
CrossKnowledge Learning Suite Supported
Drift Not Supported
Facebook Messenger Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gist Not Supported
Gorgias Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Kayako Not Supported
Quriobot Not Supported
Wix Answers Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
tawk.to Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Continually Supported
CrossKnowledge Learning Suite Not Supported
Drift Supported
Facebook Messenger Supported
Freshchat Supported
Freshdesk Supported
Gist Supported
Gorgias Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Kayako Supported
Quriobot Supported
Wix Answers Supported
Zendesk Supported
Zoho Desk Supported
tawk.to Supported
Claim Edflex and update features and information
Claim Edflex and update features and information
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information