EchoDepth

EchoDepth

Cavefish Ltd
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About

EchoDepth is an Emotional Risk Intelligence platform from Cavefish. It measures how communication will land before it is delivered, scoring delivery risk across video, voice and text. Unlike sentiment analysis, which classifies language as positive or negative after the fact, EchoDepth analyses observable delivery signals and returns scored, timestamped reports showing where audiences disengage and what to change. Measurement is built on the Facial Action Coding System standard: 44 Action Units calibrated across 14 cultural cohorts in 6 countries, rather than generic image classification. EchoDepth reports what the facial muscles did, not what emotion that represents, leaving interpretation to context-aware human review. For regulated deployment this is the defensible architecture. Typical applications include earnings call and investor communication review, FCA Consumer Duty vulnerability detection, contact centre escalation prevention, interview consistency scoring, and defence

About

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments. We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise teams in regulated and high-stakes settings: investor relations and finance, contact centre and customer operations, HR and talent, market research and insight, defence and security. Typically financial services, healthcare, public sector and transport.

Audience

Companies requiring a speech analytics AI software that helps to improve operational efficiencies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5000 per month
proof of concepts start at $25k
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Cavefish Ltd
Founded: 2023
United Kingdom
cavefish.ai

Company Information

Voyc
Founded: 2018
Netherlands
www.voyc.ai/

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Categories

Categories

Emotion Recognition Features

Facial Emotions Supported
Facial Expression Analysis Supported
Machine Learning Supported
Photo Emotions Supported
Speech Emotions Supported
Video Emotions Supported
Written Text Emotions Supported

Integrations

AI/ML API Supported
Aircall Not Supported

Integrations

AI/ML API Not Supported
Aircall Supported
Claim EchoDepth and update features and information
Claim EchoDepth and update features and information
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Claim Voyc and update features and information