dinerr

dinerr

dinerr LLC
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About

Our feature-rich platform helps you spend more time creating outstanding guest experiences while your restaurant runs on autopilot. Table management that helps your staff meet your goals. Fill more of your floor, control and manage the guest flow and free your staff from wasted time trying to stay on top of everything. See your restaurant through powerful tools, timeline, grid, floor and list, all designed to help you become more efficient. Easily prevent double booking, overflow and kitchen capacity issues so service runs smoothly each and every time. Staying on top of capacity is part of the new normal. Take the guesswork out of restrictions and keep guests safe with easy volume capping and pacing tools that automatically fill your tables as you need. Receive smart in-app suggestions for how to optimize seating. Eat App also analyzes your availability and automatically fills your restaurant to maximize revenue.

About

dinerr is a cloud restaurant management platform for owners, managers and front-of-house teams. It offers digital menus, QR ordering, guest payments, and online pickup and delivery orders. The dashboard supports live orders, kitchen workflows, tables, reservations, waitlists, guest chat and analytics. dinerr Mobile lets staff manage orders and tables on iPhone, iPad and Android; the web app runs in a browser. Pro adds reservation, table, analytics and staff tools. Premium adds AI phone answering, Google Business Profile tools, reviews, rostering, payroll-hour tracking, POS connections and more integrations. Restaurants can connect Square, Clover, Uber Direct and QuickBooks Online where available. Menus and management tools are available worldwide; payments and partner integrations depend on country and provider. The Free Plan includes digital menus, QR ordering and guest payments; paid plans include a 14-day free trial.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants looking for a Restaurant Management system

Audience

Restaurant owners, managers and front-of-house staff

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0/month
Free Plan: $0/month
Starter Plan: $49/month
Basic Plan: $119/month
Pro Plan: $209/month
Free Version Supported
Free Trial Supported

Pricing

$0/month subscription
Free Plan ($0). Pro and Premium include a 14-day trial of Premium features; a card is required at signup, and the selected paid plan starts after the trial unless canceled or downgraded. Annual billing is advertised at 20% less than monthly billing. Free guest card payments incur a 1% dinerr platform fee plus Stripe processing charges; Pro and Premium waive dinerr’s fee. White-glove onboarding is a $499 one-time add-on for paid plans. Optional AI Phone Plus is $99/month (1,500 minutes, then $0.10/minute); AI Phone Max is $249/month (1,500 minutes, then $0.22/minute).
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.5 / 5
design 3.5 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • - price - a lot of restaurants - benefits - support team (especially Elana - she is the best) Everything is great!
  • The ease of setting up without need for support on their side. The trial is good but problems come after. Read the cons below.

Cons

  • -I did not see problems with the Eat App application.
  • (1) Interface. UI/UX - Not easy to change tables, or have a bird's eye view of reservations for the entire week or month. I had to view day by day. (2) SUPPORT IS TERRIBLE. They are accessible when they try to get you to sign up. But if you try to cancel subscription, everyone avoids you like a plague. I have been trying to get my subscription cancelled since the end of last month and I either get responses like "we are looking into it," "the request has been forwarded to your account manager," "your account manager just got married and is on holiday" and other excuses. Please set up an "away" message on your email response, or get someone to cover you if you are going to be away for an extended period of time. (3) The pricing plan is not attractive. Prices escalate quickly because either the SMSes run out or the # of covers run out. And the jump to the next pricing tier is steep.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Eat App
Founded: 2015
United Arab Emirates
restaurant.eatapp.co

Company Information

dinerr LLC
United States
dinerr.com

Alternatives

Alternatives

Choice QR

Choice QR

Choice
WowMenu

WowMenu

Hyve AI Labs FZCO
Epicuri

Epicuri

ThinkTouchSee

Categories

Categories

Restaurant Management Features

Billing & Invoicing Not Supported
Built-in Accounting Not Supported
Employee Management Supported
Food Costing Not Supported
Inventory Management Not Supported
Kitchen Management Not Supported
Menu Management Not Supported
Payroll Management Not Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Not Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant Reservations Features

Capacity Monitoring Supported
Custom Reservation Inventory Not Supported
Deposits / Prepayment Processing Supported
Email Marketing Supported
Facebook Reservations Supported
Feedback Management Supported
Guest Data Supported
Guest Notifications Supported
Mobile App Booking Supported
Online / Website Reservations Supported
Reminders Supported
Reporting / Analytics Supported
Seat / Table Optimization Supported
Text/SMS Communications Supported
Waitlist Management Supported

Integrations

Stripe Supported
Aloha Cloud by NCR Voyix Supported
Avaya Aura Supported
Checkout.com Supported
Clover Not Supported
Genesys Cloud CX Supported
Google Business Profile Not Supported
Heartland Restaurant Supported
Heartland Retail Supported
Maitre'D POS Supported
NorthStar Supported
Oracle MICROS POS Supported
PAR POS Supported
POSitouch Supported
Painapo Supported
QuickBooks Online Not Supported

Integrations

Stripe Supported
Aloha Cloud by NCR Voyix Not Supported
Avaya Aura Not Supported
Checkout.com Not Supported
Clover Supported
Genesys Cloud CX Not Supported
Google Business Profile Supported
Heartland Restaurant Not Supported
Heartland Retail Not Supported
Maitre'D POS Not Supported
NorthStar Not Supported
Oracle MICROS POS Not Supported
PAR POS Not Supported
POSitouch Not Supported
Painapo Not Supported
QuickBooks Online Supported
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