ERNIE X1.1Baidu
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KoaSalesforce
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Related Products
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About
ERNIE X1.1 is Baidu’s upgraded reasoning model that delivers major improvements over its predecessor. It achieves 34.8% higher factual accuracy, 12.5% better instruction following, and 9.6% stronger agentic capabilities compared to ERNIE X1. In benchmark testing, it surpasses DeepSeek R1-0528 and performs on par with GPT-5 and Gemini 2.5 Pro. Built on the foundation of ERNIE 4.5, it has been enhanced with extensive mid-training and post-training, including reinforcement learning. The model is available through ERNIE Bot, the Wenxiaoyan app, and Baidu’s Qianfan MaaS platform via API. These upgrades are designed to reduce hallucinations, improve reliability, and strengthen real-world AI task performance.
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About
Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
ERNIE X1.1 is designed for developers, enterprises, and research teams that need dependable reasoning, strong instruction following, and actionable AI performance in production environments
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Audience
Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBaidu
Founded: 2000
China
yiyan.baidu.com
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
C
CSS
Clojure
ERNIE Bot
Elixir
Go
HTML
Java
JavaScript
NVIDIA Nemotron
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Integrations
C
CSS
Clojure
ERNIE Bot
Elixir
Go
HTML
Java
JavaScript
NVIDIA Nemotron
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