Koa

Koa

Salesforce
+
+

Related Products

  • LTX
    182 Ratings
    Visit Website
  • Google AI Studio
    30 Ratings
    Visit Website
  • Gemini Enterprise Agent Platform
    999 Ratings
    Visit Website
  • LM-Kit.NET
    29 Ratings
    Visit Website
  • Evertune
    1 Rating
    Visit Website
  • AthenaHQ
    36 Ratings
    Visit Website
  • Interfacing Integrated Management System (IMS)
    66 Ratings
    Visit Website
  • Cloverleaf
    189 Ratings
    Visit Website
  • Google Cloud SQL
    554 Ratings
    Visit Website
  • Datasite Diligence Virtual Data Room
    692 Ratings
    Visit Website

About

ERNIE X1.1 is Baidu’s upgraded reasoning model that delivers major improvements over its predecessor. It achieves 34.8% higher factual accuracy, 12.5% better instruction following, and 9.6% stronger agentic capabilities compared to ERNIE X1. In benchmark testing, it surpasses DeepSeek R1-0528 and performs on par with GPT-5 and Gemini 2.5 Pro. Built on the foundation of ERNIE 4.5, it has been enhanced with extensive mid-training and post-training, including reinforcement learning. The model is available through ERNIE Bot, the Wenxiaoyan app, and Baidu’s Qianfan MaaS platform via API. These upgrades are designed to reduce hallucinations, improve reliability, and strengthen real-world AI task performance.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

ERNIE X1.1 is designed for developers, enterprises, and research teams that need dependable reasoning, strong instruction following, and actionable AI performance in production environments

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Baidu
Founded: 2000
China
yiyan.baidu.com

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

ERNIE 5.0

ERNIE 5.0

Baidu

Alternatives

No Alternatives
ERNIE 5.1

ERNIE 5.1

Baidu
ERNIE 4.5

ERNIE 4.5

Baidu

Categories

Categories

Integrations

C
CSS
Clojure
ERNIE Bot
Elixir
Go
HTML
Java
JavaScript
NVIDIA Nemotron
Python
R
Ruby
Rust
SQL
Salesforce
Salesforce Agentforce
Scala
TypeScript
Visual Basic

Integrations

C
CSS
Clojure
ERNIE Bot
Elixir
Go
HTML
Java
JavaScript
NVIDIA Nemotron
Python
R
Ruby
Rust
SQL
Salesforce
Salesforce Agentforce
Scala
TypeScript
Visual Basic
Claim ERNIE X1.1 and update features and information
Claim ERNIE X1.1 and update features and information
Claim Koa and update features and information
Claim Koa and update features and information