Ember

Ember

Kanerika
+
+

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About

ELEOptics, founded in 2019, is a company dedicated to advancing optical engineering through innovative software solutions designed to streamline design and collaboration processes. Their product suite includes Ember, a desktop application for dynamic first-order layout and third-order design analysis; Spark, a cloud-based platform that enhances teamwork with version control and project requirements tracking; ARC, an application integrated with Onshape to unify optical and mechanical design teams for seamless opto-mechanical system development; and Aurora, a cutting-edge optical physics library enabling hyperscale simulations with a user-friendly API for rapid iteration. Committed to fostering a strong optical community, ELEOptics also provides a platform for professionals to collaborate and exchange ideas, driving innovation in the field.

About

Ember is an AI customer service agent from Kanerika. It connects to your existing helpdesk and knowledge base, including Zendesk, through secure API integrations, with no platform migration. Incoming queries from email and chat are classified by topic, intent, and urgency. Ember drafts context-aware responses from your knowledge base and past ticket history. High-confidence queries resolve automatically. Complex or sensitive ones are routed to the right human specialist with the full conversation attached. Each resolved query becomes a structured summary, so response times and trends show up in reporting. Ember deploys within your own infrastructure, keeping customer data inside your environment. Your team sets the escalation paths, confidence thresholds, and auto-resolve rules.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Optical engineers needing a solution to streamline their design processes and manage complex optical projects

Audience

Customer service and support teams at enterprises with high query volumes, including banking and finance, pharma, healthcare, insurance, manufacturing, automotive, retail, and logistics.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ELEOptics
Founded: 2019
www.eleoptics.com

Company Information

Kanerika
Founded: 2015
United States
kanerika.com

Alternatives

Alternatives

No Alternatives
FRED

FRED

Photon Engineering
OptSim

OptSim

Synopsys

Categories

Optical Design Supported

Categories

Integrations

No info available.

Integrations

No info available.
Claim ELEOptics and update features and information
Claim ELEOptics and update features and information
Claim Ember and update features and information
Claim Ember and update features and information