DiscoverText vs. eTouchPoint Comparison


DiscoverText Texifter	eTouchPoint	+	+
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Tell your customers you care by automatically sending smart business text for missed calls or texts. Attach a signature for your texts. Texting in legal or healthcare business requiring HIPAA compliance, use secure channels with encryption. Your clients get FREE iPlum app to send you secure texts. It is critical to protect client data as per privacy and security regulations. 9,148 Ratings Visit Website IONOS Cloud Object Storage IONOS Cloud Object Storage is a scalable storage service designed for storing and accessing large amounts of unstructured data in cloud environments. It is fully compatible with the S3 API standard, allowing developers and IT teams to manage buckets and objects using existing S3 clients and tools while integrating easily into cloud-native applications and infrastructures. It enables organizations to store virtually unlimited volumes of static or backup data without the need to provision or manage traditional storage volumes. 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About Collaborative text analytics for human and machine-learning. We provide dozens of multilingual, text mining, data science, human annotation, and machine-learning features. DiscoverText offers a range of simple to advanced cloud-based software tools empowering users to quickly and accurately evaluate large amounts of text data. Our customers sort unstructured free text common in market research, as well as associated metadata, also found in customer feedback platforms, CRMs, chats, email, large scale HR or other surveys, public comment to government agencies, Twitter, RSS feeds, and other forms of text data. Find out why we are ranked #1 for text, metadata, and social network analysis support and trusted by hundreds of academic research groups. Our machine-learning sifters are created in hours or just a few minutes using crowdsourcing. We offer an API and support technical integrations with Twitter and SurveyMonkey.	About Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Anyone who needs a text analysis data science software to quickly and accurately evaluate large amounts of text data	Audience Companies looking for a Customer Satisfaction solution
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Texifter Founded: 2009 United States discovertext.com	Company Information eTouchPoint Founded: 1999 United States www.etouchpoint.com
Alternatives BytesView Algodom Media	Alternatives binds.co
Watson Natural Language Understanding IBM	Delighted Qualtrics
MonkeyLearn	CheckMarket
SAS Text Miner SAS Institute	SurveySensum
OpenText Unstructured Data Analytics OpenText View All	Verint Text Analytics Verint View All
Categories Text Analytics Supported Text Mining Supported	Categories Customer Satisfaction Supported Customer Service Supported Text Analytics Supported
Show More Features Text Mining Features Boolean Queries Supported Document Filtering Supported Graphical Data Presentation Supported Language Detection Supported Predictive Modeling Supported Sentiment Analysis Supported Summarization Not Supported Tagging Supported Taxonomy Classification Supported Text Analysis Supported Topic Clustering Not Supported	Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported
Integrations SurveyMonkey Supported WordPress Supported X (Twitter) Supported View All 3 Integrations	Integrations SurveyMonkey Not Supported WordPress Not Supported X (Twitter) Not Supported
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