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About
Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount.
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About
Intelligent assistant that can go beyond predefined conversational flows. Cutting edge Artificial Intelligence technologies decide the next response from the bot. Connecting to the next new channel is easy, even with voice channels. Understand your customer's intent and extract information using NLU. Don’t send your valuable data to third party services. Remain independent, deploy on-prem. Bring chatbot conversations into the real world by integrating ShoutOUT AI with yours and 3rd party APIs. Embrace this new normal of customer service. Transform the boring FAQ questions into an engaging chatbot that understand and answer sophisticated inquiries from your clients. You don’t need to be tech-savvy. Integrate an answer bot to your website in a few steps to seamlessly handle all conversations coming from multiple users at once. Get answers to the commonly asked questions on the spot.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
SMBs to enterprise
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Audience
Enterprises in need of a virtual AI assistant and chatbot engine to automate text and voice messages for their customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDirectly
Founded: 2011
United States
directly.com
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Company InformationShoutOUT.AI
Founded: 2016
Sri Lanka
shoutout.ai/
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Categories |
Categories |
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Integrations
Facebook Messenger
WhatsApp
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