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About
Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount.
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About
Let our 24/7 virtual receptionists handle your calls, texts, chats, emails, sales and scheduling. Our answering service is always open for your customers. We do more than just answer phone calls. Our bilingual and highly trained virtual receptionists help grow revenue and deliver a premium customer experience for businesses of all sizes. Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you covered, in both English and Spanish. Anytime one of our expert virtual receptionists picks up the phone, your customers will think they’re speaking directly to someone in your office. Nexa receptionists are trained in your industry and make it possible to handle more calls quickly and with greater accuracy. Our experts qualify incoming leads, reach out proactively to prospects and answer every incoming call with total professionalism.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
SMBs to enterprise
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Audience
Companies in need of a 24/7 virtual receptionists solution to handle calls, texts, chats, emails, sales and scheduling
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$200 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDirectly
Founded: 2011
United States
directly.com
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Company InformationNexa
United States
nexa.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
CareCloud
Copper
Dentrix
Facebook
FieldEdge
Gmail
GoDaddy Email
Google Calendar
Google Cloud Platform
HubSpot Customer Platform
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Integrations
CareCloud
Copper
Dentrix
Facebook
FieldEdge
Gmail
GoDaddy Email
Google Calendar
Google Cloud Platform
HubSpot Customer Platform
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