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About

Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount.

About

Let our 24/7 virtual receptionists handle your calls, texts, chats, emails, sales and scheduling. Our answering service is always open for your customers. We do more than just answer phone calls. Our bilingual and highly trained virtual receptionists help grow revenue and deliver a premium customer experience for businesses of all sizes. Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you covered, in both English and Spanish. Anytime one of our expert virtual receptionists picks up the phone, your customers will think they’re speaking directly to someone in your office. Nexa receptionists are trained in your industry and make it possible to handle more calls quickly and with greater accuracy. Our experts qualify incoming leads, reach out proactively to prospects and answer every incoming call with total professionalism.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMBs to enterprise

Audience

Companies in need of a 24/7 virtual receptionists solution to handle calls, texts, chats, emails, sales and scheduling

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$200 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Directly
Founded: 2011
United States
directly.com

Company Information

Nexa
United States
nexa.com

Alternatives

Alternatives

Enago Plagiarism Checker

Enago Plagiarism Checker

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DynaMed

DynaMed

EBSCO

Categories

Customer Service Supported

Categories

Integrations

Calendly Not Supported
CareCloud Not Supported
Clio Not Supported
Copper Not Supported
Dentrix Not Supported
Facebook Not Supported
FieldEdge Not Supported
Gmail Not Supported
Google Cloud Platform Not Supported
HubSpot Customer Platform Not Supported
Keap Not Supported
Pipedrive Not Supported
QuickBooks Online Not Supported
Rocket Matter Not Supported
Salesforce Not Supported
ServiceTitan Not Supported
SimplePractice Not Supported
Twilio Not Supported
Zoho CRM Not Supported
monday AI work platform Not Supported

Integrations

Calendly Supported
CareCloud Supported
Clio Supported
Copper Supported
Dentrix Supported
Facebook Supported
FieldEdge Supported
Gmail Supported
Google Cloud Platform Supported
HubSpot Customer Platform Supported
Keap Supported
Pipedrive Supported
QuickBooks Online Supported
Rocket Matter Supported
Salesforce Supported
ServiceTitan Supported
SimplePractice Supported
Twilio Supported
Zoho CRM Supported
monday AI work platform Supported
Claim Directly and update features and information
Claim Directly and update features and information
Claim Nexa and update features and information
Claim Nexa and update features and information