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About

Dimension Labs is a customer observability and language data infrastructure platform built to turn unstructured conversational data from sources like chat, email, voice, surveys, and social media into structured, analytics-ready insights. It eliminates the need for manual tagging by using AI-driven enrichment and dynamic labeling to surface evolving themes, customer sentiment, escalation causes, and feature requests. By unifying omni-channel inputs under a common model, the platform supports real-time dashboards, drill-downs, and context-aware analytics, letting teams explore root causes, monitor emerging trends, and connect conversation metrics with business outcomes. Dimension Labs integrates via APIs or one-click connectors with chat tools, CRMs, contact centers, surveys, and social platforms, allowing seamless ingestion from sources like Intercom, Twilio, Slack, and more.

About

Even the best prepared data-driven organizations are challenged by the growing volume, velocity and variety of data. As expectations from analytics grow, infrastructure, time and people resources become increasingly limited. Xurmo addresses these limitations with an easy-to-use, self-service product. Configure and ingest any & all data from one single interface. Xurmo will consume structured or unstructured data of any kind and automatically bring it to analysis. Let Xurmo take on the heavy lifting and help you configure intelligence. From building analytical models to deploying them in automation mode, Xurmo supports interactively. Automate intelligence from even complex, dynamically changing data. Analytical models built on Xurmo can be configured and deployed in automation mode across data environments.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience, data analytics, and insights teams seeking a tool to turn unstructured customer interactions into actionable intelligence

Audience

Organizations in need of a Big Data Analytics platform that supports the development and deployment of custom and portable analytical applications

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dimension Labs
United States
www.dimensionlabs.io

Company Information

Xurmo
Founded: 2009
India
www.xurmo.com

Alternatives

Alternatives

BDB Platform

BDB Platform

Big Data BizViz
Palantir Gotham

Palantir Gotham

Palantir Technologies
Logstash

Logstash

Elasticsearch

Categories

Categories

Integrations

Ada
Amazon Connect
Amazon Lex
Avaya Cloud Office
Cognigy.AI
Drift
Facebook Messenger
Genesys Cloud CX
Intercom
Kore.ai
LiveChat
Medallia
Microsoft Bot Framework
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Slack
Twilio
Yellow.ai
Zendesk

Integrations

Ada
Amazon Connect
Amazon Lex
Avaya Cloud Office
Cognigy.AI
Drift
Facebook Messenger
Genesys Cloud CX
Intercom
Kore.ai
LiveChat
Medallia
Microsoft Bot Framework
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Slack
Twilio
Yellow.ai
Zendesk
Claim Dimension Labs and update features and information
Claim Dimension Labs and update features and information
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