Related Products
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About
Dimension Labs is a customer observability and language data infrastructure platform built to turn unstructured conversational data from sources like chat, email, voice, surveys, and social media into structured, analytics-ready insights. It eliminates the need for manual tagging by using AI-driven enrichment and dynamic labeling to surface evolving themes, customer sentiment, escalation causes, and feature requests. By unifying omni-channel inputs under a common model, the platform supports real-time dashboards, drill-downs, and context-aware analytics, letting teams explore root causes, monitor emerging trends, and connect conversation metrics with business outcomes. Dimension Labs integrates via APIs or one-click connectors with chat tools, CRMs, contact centers, surveys, and social platforms, allowing seamless ingestion from sources like Intercom, Twilio, Slack, and more.
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About
Binging greater insights from all of your data. OmniIndex takes unstructured data “The other 80%” from multiple silos & creates a single coherent index. OmniIndex connects to all of your customer center applications, including voice transcripts, emails and chat bots. Enabling you to infer answers from questions that have not been asked & also analyze the sentiment of your customers in real-time. Capturing better problem to root cause / resolution correlation and providing a better overall experience. Data when you need it, from sources that provide up-to-data information about what your customers are really thinking. The OmniIndex Data Intelligence Platform is implemented to index and analyze data directly from on-line web forms, the chat bots on web servers as well as within Facebook messenger and other platforms. This enables organizations to analyze in real-time the sentiment of their customers as well as gain other insights into customer queries and operator responses.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Customer experience, data analytics, and insights teams seeking a tool to turn unstructured customer interactions into actionable intelligence
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Audience
Organizations that need a data intelligence platform to help them with the contact quality and customer satisfaction KPIs
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDimension Labs
United States
www.dimensionlabs.io
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Company InformationOmniIndex
United States
www.omniindex.io
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Categories |
Categories |
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Integrations
Ada
Amazon Connect
Amazon Lex
Drift
Facebook Messenger
Genesys Cloud CX
Google Analytics
Google Data Studio
Google Workspace
Intercom
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Integrations
Ada
Amazon Connect
Amazon Lex
Drift
Facebook Messenger
Genesys Cloud CX
Google Analytics
Google Data Studio
Google Workspace
Intercom
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