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About

Dimension Labs is a customer observability and language data infrastructure platform built to turn unstructured conversational data from sources like chat, email, voice, surveys, and social media into structured, analytics-ready insights. It eliminates the need for manual tagging by using AI-driven enrichment and dynamic labeling to surface evolving themes, customer sentiment, escalation causes, and feature requests. By unifying omni-channel inputs under a common model, the platform supports real-time dashboards, drill-downs, and context-aware analytics, letting teams explore root causes, monitor emerging trends, and connect conversation metrics with business outcomes. Dimension Labs integrates via APIs or one-click connectors with chat tools, CRMs, contact centers, surveys, and social platforms, allowing seamless ingestion from sources like Intercom, Twilio, Slack, and more.

About

Binging greater insights from all of your data. OmniIndex takes unstructured data “The other 80%” from multiple silos & creates a single coherent index. OmniIndex connects to all of your customer center applications, including voice transcripts, emails and chat bots. Enabling you to infer answers from questions that have not been asked & also analyze the sentiment of your customers in real-time. Capturing better problem to root cause / resolution correlation and providing a better overall experience. Data when you need it, from sources that provide up-to-data information about what your customers are really thinking. The OmniIndex Data Intelligence Platform is implemented to index and analyze data directly from on-line web forms, the chat bots on web servers as well as within Facebook messenger and other platforms. This enables organizations to analyze in real-time the sentiment of their customers as well as gain other insights into customer queries and operator responses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience, data analytics, and insights teams seeking a tool to turn unstructured customer interactions into actionable intelligence

Audience

Organizations that need a data intelligence platform to help them with the contact quality and customer satisfaction KPIs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dimension Labs
United States
www.dimensionlabs.io

Company Information

OmniIndex
United States
www.omniindex.io

Alternatives

Alternatives

BDB Platform

BDB Platform

Big Data BizViz
Logstash

Logstash

Elasticsearch
ALE Connect

ALE Connect

Alcatel-Lucent

Categories

Categories

Integrations

Ada
Amazon Connect
Amazon Lex
Drift
Facebook Messenger
Genesys Cloud CX
Google Analytics
Google Data Studio
Google Workspace
Intercom
Kore.ai
LiveChat
Microsoft 365
Microsoft Power BI
Oracle Digital Assistant
Qualtrics XM Platform
Salesforce
Slack
Twilio
X (Twitter)

Integrations

Ada
Amazon Connect
Amazon Lex
Drift
Facebook Messenger
Genesys Cloud CX
Google Analytics
Google Data Studio
Google Workspace
Intercom
Kore.ai
LiveChat
Microsoft 365
Microsoft Power BI
Oracle Digital Assistant
Qualtrics XM Platform
Salesforce
Slack
Twilio
X (Twitter)
Claim Dimension Labs and update features and information
Claim Dimension Labs and update features and information
Claim OmniIndex and update features and information
Claim OmniIndex and update features and information