DigitalGuest vs. HotelFriend Comparison


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		Related Products rezStream Cloud PMS Grow revenue and streamline operations with our easy-to-use reservations software and online booking engine. With our cloud-based solutions, you have the flexibility to maximize the guest experience during, before, and after the stay. Train staff and implement automated processes that improve operations, enhance guest management efforts, and secure payments with our integrated payment processing. - Improve Operational Efficiency - OTA/Google Hotels Connections - Real-Time Rates/Availability - Multiple Calendar Options - Upsell Add-Ons and Packages - ADA Search Filters - 24/7/365 Support (Phone, Email, and Knowledge Base Articles) 126 Ratings Visit Website SiteMinder SiteMinder’s high-converting online hotel booking engine empowers you to maximize bookings from your hotel website and reduce dependency on third-party sales channels. Grow your direct online bookings with zero commission. Make booking easy for your guests. Simple 2-step booking process. Mobile-friendly so guests can book on all devices. Slick and modern design allows you to visually present your hotel’s offering in the best way possible. Remove manual entry and guesswork with automation. Reach, attract, and convert more guests with SiteMinder’s platform. SiteMinder’s #1 ranked Booking Engine brings demand right to your front door. Available with the world’s leading hotel commerce platform and designed from the ground up to optimise every step of the direct hotel booking experience, this is your chance to control your booking journey. 671 Ratings Visit Website Bookinglayer Bookinglayer is an all-in-one booking management system built for retreat centers, boutique hotels, surf camps, wellness resorts, and others offering experiences alongside stays. Designed to increase average booking value, save time, and reduce errors, Bookinglayer helps you scale with ease. Manage bookings, payments, scheduling, multi-location logistics, upselling, and guest communication — all in one place. With a customizable booking engine, you can sell your experiences your way. Whether fixed-date retreats, hotel-style stays, or bespoke packages, tailor the booking flow to suit your business. Guests can select accommodation, activities, and add-ons in one seamless booking experience. With powerful features like built-in scheduling, digital waivers, multi-location support, and a self-service guest portal, Bookinglayer is made for businesses that don’t fit the standard hotel mold. We offer 24/7 real human support, a 95% client retention rate, and 10+ years of experience. 146 Ratings Visit Website Retreat Guru Retreat Guru is the ONLY all-in-one retreat management software. It was built specifically for retreat centers with all of their needs, complexities, and concern in mind. Retreat Guru was designed to help all kinds of retreat centers like christian and faith-based, health & wellness, spiritual, buddhist, yoga, mediation, etc. to easily set up programs, manage them efficiently, and save more time by: - Accepting bookings directly from your website. - Allowing guests to book their rooms with programs at the same time. - Automatically generating guest statements. - Accessing detailed meal, housekeeping, accounting, and other reports. - Automatically sending pre-arrival and post-departure emails to guests. - Collecting space rental inquiries from other retreat leaders. - Offering special discounts and flexible payment options for guests. - Offering dynamic room set-up based on who books it first. - Keeping your entire team in sync by storing all retreat data in one place. 133 Ratings Visit Website Smoobu Smoobu is a vacation rental management software designed to streamline short-term rental operations. It features a Property Management System (PMS) for managing rentals centrally. The Channel Manager syncs calendars across booking sites, preventing double bookings and ensuring up-to-date availability. Smoobu's Booking Engine focuses on attracting and retaining guests by enabling users to design their own booking system, boosting direct bookings and revenue. The Guest Communication module personalizes and schedules messages to enhance guest experiences. The Website Builder creates personalized sites to reach more guests, while the Guest Guide provides detailed information. Smoobu Dynamic Pricing adjusts rates to attract bookings. With Statistics and Account Access, users can manage teams and view rental operations. Smoobu supports various property types, from apartments to boutique hotels, offering centralized bookings and performance tracking for properties of all sizes. 207 Ratings Visit Website VisitUs Reception Internationally recognized organizations such as Yamaha, Nespresso and government authorities have already successfully integrated our visitor management software into their operations They can instantly notify staff of guest arrivals and deliveries, access live visitor tracking, enhance their guest experience and much more – now so can you! Eliminate Paperwork, Automate Guest Logs And Increase Staff Productivity With This Revolutionary Visitor Management System! Seeking ways to improve your front desk and guest reception processes? Or do you want to track visitor hours, automate paper-based sign in and update your site evacuation procedures? Then it’s time to make the switch to VisitUs Reception, the industry leading Visitor Management System taking the business-world by storm. 84 Ratings Visit Website Lodgify Lodgify is vacation rental software for independent hosts who want simple, reliable channel management. The channel manager syncs calendars, rates and availability across Airbnb, Vrbo, Booking.com, Expedia and other OTAs to prevent double bookings and ensure real-time updates. With Lodgify’s vacation rental website builder, you can create a professional site with a direct booking engine and accept commission-free reservations. Manage guest communication in one inbox, automate messages, and keep tasks organized. Integrated payment processing makes collecting and tracking reservations easy. AI-powered tools help you write property descriptions and guest messages that improve visibility and save time. Detailed reporting and owner statements give you full financial control. Whether you host one Airbnb or several vacation homes, Lodgify is the all-in-one vacation rental management system that makes hosting less to manage, more to love. 5,215 Ratings Visit Website Silverware Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale. 12 Ratings Visit Website anny anny is an all-in-one platform for managing hybrid workplaces and shared resources. Enable your employees to easily book desks, meeting rooms, parking spots, equipment, and more – all in one place. With flexible rules and group permissions, you stay in full control of who can access what. Key Features: ✨ anny AI: Simply say what you need in the chat, for example, “Book my favorite desk for Thursday.” The AI checks availability in real time and immediately creates a booking. 🗺️ 3D Interactive Office Map: Visual, intuitive floor plans to make booking engaging. 🗓️ Weekly Planner: See when teammates are onsite and plan your office days smarter. 🧍 Visitor Management: Streamlined guest check-in with e-signatures and instant host notifications. 🌐 Integrations: Microsoft 365, Google Workspace, and more for a connect 📞 Dedicated Support: Responsive, personal support that helps you succeed. 🔒 Enterprise-Grade Security: Fully compliant with international data privacy standards. 117 Ratings Visit Website Bokun Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to run, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel and inventory control, website builder, and detailed reporting. All set up to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration. ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no c 766 Ratings Visit Website
About A powerful guest experience platform accommodating your entire guest journey from pre-stay to post-stay in one web app. You can easily connect and link restaurants, taxis, food delivery, attractions, bike rentals, and other booking systems to our platform, all in one place. Your guests will have access to everything they need during their stay. Guests can check in and have all the information regarding their stay even before they arrive. So guests can just focus on starting to look forward to their stay. To handle bookings of tables in the restaurant and all the joyful activities, you can use different software systems, which you can connect to your DigitalGuest platform. Simply just by placing the link from the software system behind the buttons. To make it possible to integrate almost everything and even use DigitalGuest in other industries we’ve made an open API. Guests can find all information about their stay, no matter which stage of the guest journey they are at.	About HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Accommodation businesses interested in a tool to manage and improve their digital guest experiences	Audience Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing €1 per month Free Version Free Trial	Pricing €25/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits. HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility. The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies. What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily. What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces. Cons Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers. Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management. The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting. The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification. Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information DigitalGuest Denmark digitalguest.com	Company Information HotelFriend Founded: 2016 Germany hotelfriend.com/de/b/hotel-management-system
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Categories Hotel Guest Experience	Categories Catering Concierge Hospitality Property Management Hostel Management Hotel Booking Engines Hotel Channel Management Hotel Guest Experience Hotel Management Point of Sale Restaurant POS Room Service
	Show More Features Catering Features Banquet Management Billing & Invoicing Booking Management Calendar Management Contract Management Costing Customer Database Event Management Facility Management Inventory Management Kitchen / Menu Management Order Management Quote Management Recipe Management Waitstaff Management Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Hostel Management Features Cash Drawer Management Dorms Employee Management GDS / OTA Integration Housekeeping Management Multi-Property Online Booking Point of Sale (POS) Price Optimization Private Rooms Reservations Management Hotel Channel Management Features Inventory Management Kill Switch Promotions Management Rate Management Reservations Management Restriction Management Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Restaurant POS Features Delivery Management Gift Card Management Inventory Management Loyalty Program Mobile Access Online Ordering Order Management Reporting/Analytics Separate Checks Split Checks Table Management Tips Management
Integrations Adyen ChatGPT Guestline Infor CRM Kwentra Mews OCTOPUS PSIM OPERA Cloud PMS Oracle Hospitality Suite8 PayPal RoomRaccoon SALTO KS SIHOT Sirvoy Spectra Stayntouch PMS Stripe Ucommerce fiskaly gastronovi Office Show More Integrations View All 18 Integrations	Integrations Adyen ChatGPT Guestline Infor CRM Kwentra Mews OCTOPUS PSIM OPERA Cloud PMS Oracle Hospitality Suite8 PayPal RoomRaccoon SALTO KS SIHOT Sirvoy Spectra Stayntouch PMS Stripe Ucommerce fiskaly gastronovi Office Show More Integrations View All 8 Integrations
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