About
With our always-evolving platform, you can leverage knowledge from the best ecommerce businesses in the world. Customer service is the biggest strategic differentiator for ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most. Deliver personalized multi-channel, multi-language customer service to your buyers: wherever they are, whenever they need you. DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!
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About
Haystack is a modern, easy-to-use intranet that connects everyone in your organization to the people, information, and resources they need to thrive.
Automated multi-channel delivery ensures your most important messages cut through the noise and reach everyone at the right place and the right time. No-code customization and a modular design make it easy to keep key resources, knowledge, and organizational culture in the spotlight. Smart, integrated search empowers employees to spend less time searching for information, and more time making progress toward goals. A dynamic company directory and rich employee profiles make colleagues across the world feel like they’re right across the hall.
With customizable iOS and Android mobile apps, Slack and Microsoft Teams integrations, and an intuitive design employees love, Haystack brings an outstanding digital employee experience to your entire workforce, no matter where their work takes them.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
Companies searching for a no-code platform that combines AI integrations and workflows to make their customers, team, and inbox happy.
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Audience
Employee-centric organizations working to connect their workforce and foster a culture of communication, collaboration, and knowledge-sharing
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationDigitalGenius
Founded: 2014
United Kingdom
www.digitalgenius.com
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Company InformationHaystack
Founded: 2019
United States
www.haystackteam.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Supported
For eCommerce
Not Supported
For Healthcare
Not Supported
For Sales
Not Supported
Image Recognition
Not Supported
Machine Learning
Not Supported
Multi-Language
Not Supported
Natural Language Processing
Not Supported
Predictive Analytics
Not Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Digital Workplace Features
Activity / News Feed
Supported
Calendar Management
Supported
Chat / Messaging
Not Supported
Content Management
Supported
Document Management
Supported
Employee Directory
Supported
File Sharing
Supported
Knowledge Management
Supported
Surveys & Feedback
Supported
Task Management
Not Supported
Employee Communication Tools Features
Activity / News Feed
Supported
Audio / Video Conferencing
Not Supported
Blogs
Supported
Chat / Messaging
Not Supported
Employee Directory
Supported
Event Calendar
Supported
File Sharing
Supported
Knowledge Management
Supported
Newsletter Management
Supported
Surveys & Feedback
Supported
Employee Engagement Features
Benchmarking
Not Supported
Cultural Alignment
Supported
Employee Awards
Supported
Employee Guides
Supported
Employee Recognition
Supported
Feedback Management
Not Supported
Goal Management
Not Supported
Health & Wellness Programs
Not Supported
Performance Management
Not Supported
Pulse Surveys
Not Supported
Enterprise Search Features
AI / Machine Learning
Supported
eDiscovery
Not Supported
Faceted Search / Filtering
Supported
Full Text Search
Supported
Fuzzy Search
Not Supported
Indexing
Supported
Text Analytics
Not Supported
Internal Communications Features
App Integration
Supported
Blogs
Supported
Chat/Messaging
Not Supported
Email Management
Supported
Employee Directory
Supported
Event Calendar
Supported
Newsletter Management
Supported
Photo Gallery
Supported
Social Sharing
Supported
Survey Management
Supported
Telephony
Not Supported
Video Chat
Not Supported
Voice Chat
Not Supported
Intranet Features
Activity / News Feed
Supported
Blogs
Supported
Calendar Management
Supported
Content Management
Supported
Discussions / Forums
Supported
Employee Directory
Supported
Knowledge Management
Supported
Policy Management
Supported
Search
Supported
Wiki
Supported
Onboarding Features
Course Management
Not Supported
Document Management
Supported
E-Verify / I-9 Forms
Not Supported
Electronic Forms
Not Supported
Electronic Signature
Not Supported
Employee Handbook
Supported
Employee Portal
Supported
File Management
Supported
Job Description Management
Not Supported
Orientation Management
Not Supported
Self Service Portal
Supported
Task Management
Not Supported
Tax Forms
Not Supported
Training Management
Not Supported
Social Networking Features
Activity / News Feed
Supported
Advertising Management
Not Supported
Blogs
Supported
Data Security
Not Supported
Event Management
Supported
Group Management
Supported
Media Library
Supported
Privacy Options
Not Supported
Real-time Chat
Not Supported
Social Media Integration
Supported
Social Media Tagging
Not Supported
User Profiles
Supported
Team Communication Features
Activity / News Feed
Supported
Audio Calls
Not Supported
Calendar Management
Supported
Chat / Messaging
Not Supported
Discussion Threads
Supported
File Sharing
Supported
Mobile Access
Supported
Push Notifications
Supported
Search
Supported
Surveys & Feedback
Supported
Task Management
Not Supported
Video Conferencing
Not Supported
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Integrations
Dropbox
Not Supported
GIPHY
Not Supported
Google Drive
Not Supported
Google Sheets
Supported
Google Workspace
Not Supported
Jotform
Not Supported
Looker
Not Supported
Magento
Supported
Microsoft 365
Not Supported
Microsoft Azure
Not Supported
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Integrations
Dropbox
Supported
GIPHY
Supported
Google Drive
Supported
Google Sheets
Not Supported
Google Workspace
Supported
Jotform
Supported
Looker
Supported
Magento
Not Supported
Microsoft 365
Supported
Microsoft Azure
Supported
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