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About

Service Monitoring for IoT. Optimize your service delivery by turning device data into action Protect revenue Your customers will only go on paying you if you go on delivering a quality service Save money Arm your employees with a powerful tool makes them more productive and deliver better service with the same human resource. Spend your precious time in areas which will deliver the biggest return Unlock growth Press the "SCALE" button on your deployment without worrying that you might fail, having all the insights to support your business decisions

About

IoT solution delivers a broad customer experience to make the mobile world more profitable, manageable and secure. Sicap is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience to make the mobile world more profitable, manageable and secure. Sicap solutions are built on its superior expertise on mobile device intelligence, SIM and device management, big data analytics. The solutions are grouped into four areas: Device and SIM Management, Customer Insight and Engagement, Device Knowledge and Mobile Security. All Sicap’s solutions are available through Cloud delivery model to give customers a quick deployment time, minimized upfront investment and low operational costs. Alternatively, the solutions can be delivered as on-premise deployments or Virtual Network Functions (VNF).

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

DevicePilot Service Monitoring for connected devices provides a single pane of glass for Product, Operations and Customer Support teams, driving up customer satisfaction and growth, while reducing operational costs.

Audience

Companies in need of a solution to optimize and improve their customer experience services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • DevicePilot is easy to use and customise, and the support team are very helpful and easy to contact. Within DevicePilot, you are able to turn around visualisations of data to analyse trends very quickly.
  • How quickly and easy it is to setup many dashboards and show a customer their data efficiently and effectively. Their support is extremely quick and helpful.

Cons

  • The software is great, however there is one element of the UI I would change and that would be how the View page is accessed when looking at data. Potentially than having an icon to view the data, have a tooltip with a button which takes you to the page would be more accessible. The map widget doesn't support mapping enumerated fields (be it device or calculated) to custom colours for map pins. If this were added, this would greatly add value to the map widget.
  • Colour coding maps / pins can be a little tricky would be great to have flexibility on the tooltip for this.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

DevicePilot
Founded: 2015
United Kingdom
www.devicepilot.com

Company Information

sicap
France
www.sicap.com/solutions/

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OpenBalena

OpenBalena

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Categories

Dashboard Supported
Data Visualization Supported
IoT Supported
IoT Analytics Supported

Categories

IoT Supported

IoT Features

Application Development Supported
Big Data Analytics Supported
Configuration Management Not Supported
Connectivity Management Not Supported
Data Collection Supported
Data Management Supported
Device Management Supported
Performance Management Supported
Prototyping Not Supported
Visualization Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Dashboard Features

Annotations Not Supported
Data Source Integrations Supported
Functions / Calculations Supported
Interactive Supported
KPIs Supported
OLAP Not Supported
Private Dashboards Supported
Public Dashboards Not Supported
Scorecards Supported
Themes Not Supported
Visual Analytics Supported
Widgets Supported

Data Visualization Features

Analytics Supported
Content Management Not Supported
Dashboard Creation Supported
Filtered Views Supported
OLAP Not Supported
Relational Display Supported
Simulation Models Not Supported
Visual Discovery Supported

Integrations

AWS IoT Supported
KeyScaler Supported
Microsoft Azure Supported
Salesforce Supported
Slack Supported
Zendesk Supported

Integrations

AWS IoT Not Supported
KeyScaler Not Supported
Microsoft Azure Not Supported
Salesforce Not Supported
Slack Not Supported
Zendesk Not Supported
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