DearDoc

DearDoc

1.0 out of 5 stars
Solutionreach

Solutionreach

1.0 out of 5 stars
DearDoc Solutionreach

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DearDoc:

About

We provide the digital tools that doctors need to grow their business while focusing on giving the best patient care. DearDoc practices are thriving. Our practices receive an average of 330+ new patients per year while saving thousands of admin minutes and dollars. Gain more patients and take your practice growth to the next level. Create the modern experience that patients expect. Minimize repetitive tasks and unnecessary phone time. Establish your practice online and start building credibility. Streamline your growth across your entire network. We are changing the standard of how patients get in touch with healthcare professionals by offering a selection of advanced tools to modernize how doctors interact with new and existing patients. Design your digital patient experience based on your business objectives, whatever they may be. Your office staff is busy enough, leverage technology to aid them while achieving your practice goals.
Solutionreach:

About

Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We did it first, and after nearly 20 years, we’re continuing to lead the way. We show practices how to improve the patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back. When practices commit to working with us, we bring all the experience we’ve gained working with 52,000 other practices to the entire process, whether it’s that first welcome email or a practice check-in five years down the road. If a practice is ready to start growing and increasing revenue, then we’re the right partner.
DearDoc:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Solutionreach:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
DearDoc:

Audience

Healthcare providers in search of a solution to grow their business and offer the best patient care
Solutionreach:

Audience

medical, dental, and vision practices
DearDoc:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Solutionreach:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
DearDoc:

API

Offers API Not Supported
Solutionreach:

API

Offers API Not Supported
DearDoc:

Screenshots and Videos

Solutionreach:

Screenshots and Videos

DearDoc:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Solutionreach:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
DearDoc:

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.0 / 5
Solutionreach:

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.0 / 5
design 1.5 / 5
support 1.3 / 5
DearDoc:

Pros & Cons from Real Users

Pros

  • Nothing After I spoke with Tyler on the phone, I decided that I didn't want the product and cancelled it immediately. I have been harassed many times per day to "on board it, so that then I can cancel it!" The company is a rip off.
  • NONE, communication, execution, actual products are not great, an the team behind running them, all they want to do is keep you in an autorenewal contract, without communication, and hold you hostage for your money, as it is a waste.

Cons

  • They lied about cancelling,, pricing and service. They are bullies. I cancelled the next day and they still charge me $797/month, even though I have gotten nothing from them! That wasn't even the agreed upon price with Tyler!
  • They are in the business of taking money, and not completing work, and when they do complete work, it is delayed, mediocre at best, and will not deliver what you feel is what you should be getting. They will hold you hostage in your contract, that automatically renews, and will not notify you of this, leaving you without options to opt out, cancel, or fire them without getting legal representation involved.
Solutionreach:

Pros & Cons from Real Users

Pros

  • None.
  • When the sync with the scheduling system is working the product works as advertised.
  • The software was alright, not the best certainly. It did automate our appointment confirmation process as advertised.
  • Works decent for text and appointment reminders for patients in healthcare offices. Integrates well too.

Cons

  • They over promise and ...underdeliver. of should i say- don't deliver. They skip meetings that they bill for and don't help at all.
  • The sync with your scheduling system is always down and it consumes endless amounts of time to restore it. During the time when the sync is down patients are not receiving their reminders. This results in fewer patients showing up and loss of revenue. The support techs only know basic elements of IT and are in way over their head. They can't understand what the problems are and therefore don't know how to resolve them.
  • The user interface was daunting, especially for our team members who did not grow up in the digital age.
  • I hate the outdated platform and is not super easy to use.
DearDoc:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Solutionreach:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported
DearDoc:

Company Information

DearDoc
United States
www.getdeardoc.com
Solutionreach:

Company Information

Solutionreach
United States
www.solutionreach.com
DearDoc:

Alternatives

Quincy

Quincy

QliqSOFT
Solutionreach:

Alternatives

Modento

Modento

Modento Inc.
4.6 out of 5 stars
DearDoc:
Solutionreach:
Updox

Updox

1.6 out of 5 stars
DearDoc:
Solutionreach:
Demandforce

Demandforce

1.0 out of 5 stars
DearDoc:
Solutionreach:
Weave

Weave

4.3 out of 5 stars
DearDoc:
Solutionreach:
DearDoc:

Categories

Solutionreach:

Categories

Solutionreach:

Appointment Reminder Features

Appointment Scheduling Supported
Calendar Management Supported
Call Reminders Not Supported
Email Reminders Supported
Online Booking Supported
Payment Reminders Supported
Recurring Appointments Supported
Rescheduling Supported
SMS Messaging Supported
Two-Way Messaging Supported

Dental Features

Appointment Management Not Supported
Appointment Reminders Supported
Claims Management Not Supported
Clinical Charting Not Supported
Imaging Not Supported
Inventory Management Supported
Patient Account Management Not Supported
Patient Billing Not Supported
Patient Records Management Not Supported
Treatment Planning Not Supported

Healthcare CRM Features

Audience Targeting Supported
Campaign Management Supported
Marketing Automation Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Not Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Medical Practice Management Features

Claims Management Not Supported
E-Prescribing Not Supported
EMR / EHR Not Supported
HIPAA Compliant Supported
Insurance Eligibility Verification Not Supported
Inventory Management Not Supported
Multi-Office Supported
Multi-Physician Supported
Patient Billing Not Supported
Patient Portal Not Supported
Patient Records Not Supported
Patient Registration Not Supported
Patient Scheduling Supported
Physician Scheduling Not Supported

Optometry Features

Appointment Management Not Supported
Insurance Management Not Supported
Inventory Management Not Supported
Patient Records Not Supported
Recall Tracking Supported
DearDoc:

Integrations

DentiMax Not Supported
Denticon Not Supported
Google Supported
Nextech Not Supported
OrthoTrac Not Supported
PracticeWorks Not Supported
Sensei Cloud Not Supported
WinOMS Not Supported
Solutionreach:

Integrations

DentiMax Supported
Denticon Supported
Google Not Supported
Nextech Supported
OrthoTrac Supported
PracticeWorks Supported
Sensei Cloud Supported
WinOMS Supported
DearDoc:
Claim DearDoc and update features and information
Claim DearDoc and update features and information
Solutionreach:
Claim Solutionreach and update features and information
Claim Solutionreach and update features and information