RingCentral RingCX

RingCentral RingCX

RingCentral
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About

At Darwin CX, customer experience is at the core of everything we do. We designed our platform to be the only toolkit organizations in the subscription economy need to innovate and grow. A single source of real-time customer insights, campaign management, fulfillment, financial reporting, and more. Tame the churn and tighten turnaround times. When you manage your customer’s journey, you evolve with them increasing growth, improving retention, and expanding the lifetime value of each relationship. Audiences are changing, and we’ll show you how. Through a single portal, DCX Core provides 360° insights into your consumer’s behavior with real-time data and the ability to translate those insights into customized campaigns. DCX Core brings fulfillment, customer care, marketing campaigns, eCommerce, reporting, and analytics all under one roof. Evolution is a lengthy and complex process, executing strategy and building your business doesn’t have to be.

About

RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to improve their services and manage their customer’s journey

Audience

RingCentral RingCX supports contact centers and companies with two or 1000+ employees who want to improve their overall call experiences.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Darwin CX
Founded: 2017
Canada
darwin.cx/

Company Information

RingCentral
Founded: 2003
United States
www.ringcentral.com

Alternatives

Alternatives

Hype

Hype

Hype Kit, Inc.
Microtalk

Microtalk

Microtalk Europe Limited

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Balto
CallFinder
Canvas
CredentialingSpectrum
DriveCentric
Echo AI
Enthu.ai
FortiADC
HaloCRM
HubSpot Customer Platform
Jira
LawGro
Oracle Cloud Infrastructure
PhoneBurner
Salesforce
Stackreaction
Textel
TigerLRM
Vonigo
Zapier

Integrations

Balto
CallFinder
Canvas
CredentialingSpectrum
DriveCentric
Echo AI
Enthu.ai
FortiADC
HaloCRM
HubSpot Customer Platform
Jira
LawGro
Oracle Cloud Infrastructure
PhoneBurner
Salesforce
Stackreaction
Textel
TigerLRM
Vonigo
Zapier
Claim Darwin CX and update features and information
Claim Darwin CX and update features and information
Claim RingCentral RingCX and update features and information
Claim RingCentral RingCX and update features and information