Daphne DMS

Daphne DMS

MRA Technologies
isoTracker Complaints Management

isoTracker Complaints Management

isoTracker Solutions Ltd
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About

Document Management Software for automation of office work, collaboration, document flow, and business processes. Plans the quality control processes for incoming and outgoing goods shortens the inspection time and optimizes the cost. Provides total preventive maintenance management for equipment. Take organized notes as meeting minutes, follow-up of assigned tasks. Corrective action, 8D, GAP Analysis, Kaizen Proposals, FMEA, Ishikawa diagrams. Job Descriptions, Personnel Records, Announcements, Suggestions, and complaints. Standardize audits checklist, Records of system audits performed, 5S Inspections. Software for the creation and management of MSDSs.

About

The isoTracker Complaints Module is designed to help organizations capture, manage, and resolve customer complaints in a controlled, traceable, and compliant manner. It provides a centralized system for logging complaints from multiple sources, assigning responsibility, and tracking investigation and corrective actions through to closure. The module supports configurable workflows, automated notifications, and escalation rules to ensure timely handling and accountability. Users can categorize complaints, analyze root causes, link them to corrective and preventive actions, and generate trend reports for management review. Full audit trails, role-based access control, and document attachments help maintain regulatory compliance and transparency, making the module a powerful tool for continuous improvement and customer satisfaction management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a quality and document management software solution

Audience

Global Market

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$17 USD/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MRA Technologies
www.mipsis.com

Company Information

isoTracker Solutions Ltd
Founded: 2004
United Kingdom
www.isotracker.com

Alternatives

Total Lean Management (TLM) Software

Total Lean Management (TLM) Software

Lean & Mean Business Systems

Alternatives

Resolve Enterprise

Resolve Enterprise

Resolve Software Group
Relyence FMEA

Relyence FMEA

Relyence Corporation
ISOQualitas.PLM

ISOQualitas.PLM

ISOQualitas
PQ-FMEA+

PQ-FMEA+

PQ-FMEA

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Integrations

No info available.

Integrations

No info available.
Claim Daphne DMS and update features and information
Claim Daphne DMS and update features and information
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Claim isoTracker Complaints Management and update features and information