DaemonLayerSilent Signal Ltd
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Related Products
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About
DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket.
Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds.
Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.
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About
Enabling users to reset their own IBM i passwords immediately removes productivity bottlenecks for both users and the IT support technicians who would typically have to process the request. When users don’t have to file a help desk ticket for password resets, IT can spend their time addressing more critical issues. With password resets accounting for up to 50 percent of help desk calls, productivity gains add up quickly. Guarantee the authenticity of users and prevent fraudulent reset requests by asking a series of challenge questions that must be answered correctly before a reset will be approved. Configure settings to meet security policy requirements. Set rules for the minimum number of password characters, whether repetition of characters is allowed, and whether answers must be case-sensitive.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
MSPs, Internal IT Teams
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Audience
IT security teams searching for a powerful Password Self-Service tool to improve productivity and enhance security
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
£99/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSilent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com
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Company InformationFortra
United States
www.fortra.com/products/password-self-service-tool-ibm-i
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Categories |
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Integrations
Autotask PSA
ConnectWise PSA
IBM i
Microsoft 365
Powertech Multi-Factor Authentication
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Integrations
Autotask PSA
ConnectWise PSA
IBM i
Microsoft 365
Powertech Multi-Factor Authentication
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