DaemonLayer

DaemonLayer

Silent Signal Ltd
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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Enabling users to reset their own IBM i passwords immediately removes productivity bottlenecks for both users and the IT support technicians who would typically have to process the request. When users don’t have to file a help desk ticket for password resets, IT can spend their time addressing more critical issues. With password resets accounting for up to 50 percent of help desk calls, productivity gains add up quickly. Guarantee the authenticity of users and prevent fraudulent reset requests by asking a series of challenge questions that must be answered correctly before a reset will be approved. Configure settings to meet security policy requirements. Set rules for the minimum number of password characters, whether repetition of characters is allowed, and whether answers must be case-sensitive.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, Internal IT Teams

Audience

IT security teams searching for a powerful Password Self-Service tool to improve productivity and enhance security

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£99/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Fortra
United States
www.fortra.com/products/password-self-service-tool-ibm-i

Alternatives

Thread

Thread

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Alternatives

ASPG ReACT

ASPG ReACT

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CloudRadial

CloudRadial

Azurative
Specops uReset

Specops uReset

Specops Software
Core Password

Core Password

Core Security (Fortra)

Categories

Categories

Integrations

Autotask PSA
ConnectWise PSA
IBM i
Microsoft 365
Powertech Multi-Factor Authentication

Integrations

Autotask PSA
ConnectWise PSA
IBM i
Microsoft 365
Powertech Multi-Factor Authentication
Claim DaemonLayer and update features and information
Claim DaemonLayer and update features and information
Claim Powertech Password Self Help for IBM i and update features and information
Claim Powertech Password Self Help for IBM i and update features and information