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About

DSers is an AI-powered dropshipping operations platform that connects product sourcing, multi-channel store management, order processing, and fulfillment in one workspace. Merchants can source products from AliExpress, Alibaba.com, 1688, and the DSers Verified Agent Network; publish and manage products across supported sales channels; process orders in bulk; synchronize pricing, inventory, order status, and tracking information; and optimize supplier and shipping workflows. DSers supports major commerce channels including Shopify, Wix, WooCommerce, eBay, TikTok Shop, Amazon, Walmart, BigCommerce, Squarespace, Magento, SHOPLINE, and additional platforms through native integrations or CSV workflows.

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses looking for a e-commerce dropshipping service

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19.90 per month
Advanced
Free Version Supported
Free Trial Supported

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

DSers
Founded: 2018
Hong Kong
www.dsers.com

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Alternatives

Alternatives

DropGenius

DropGenius

Spocket
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Dropshipping Supported
Order Management Supported

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Dropshipping Features

Analytics / Reporting Supported
Customer Service Management Not Supported
eCommerce Integration Supported
Order Management Supported
Price Optimization Supported
Product Information Management (PIM) Supported
Shipment Tracking Supported
Sourcing Management Supported
Supplier Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
Ali Reviews Supported
AliExpress Supported
Cdiscount Not Supported
Checkout X Supported
Genstore.ai Supported
Gmail Not Supported
Google Chrome Supported
Linnworks Not Supported
Magento Supported
ParcelWILL Supported
PayPal Supported
Squarespace Supported
Walmart Supported
eBay Not Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
Ali Reviews Not Supported
AliExpress Not Supported
Cdiscount Supported
Checkout X Not Supported
Genstore.ai Not Supported
Gmail Supported
Google Chrome Not Supported
Linnworks Supported
Magento Not Supported
ParcelWILL Not Supported
PayPal Not Supported
Squarespace Not Supported
Walmart Not Supported
eBay Supported
Claim DSers and update features and information
Claim DSers and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information