DLCPM

DLCPM

Magic Touch Software
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About

The DLCPM Enterprise software suite comes ready “out of the box” to manage customer accounts, case production, sales and financial data, technician tasks, invoicing, and much much more. Finally it is possible to track calls, correspondence, tasks, mailing campaigns and much more all in one complete and secure system. Case tracking and inquiry has never been faster or more intuitive. Quick access to case histories, case notes, and financial information on all of your accounts will elevate your customer service to a new higher level. Full shipment manager with automated case bundling for major carrier shipments and local delivery and pickups. These features and enhancements will help your laboratory optimize production processes while providing complete customer satisfaction to your customers.

About

Lab management software built just for busy dental labs. GreatLab organizes orders from your dentists, stops communication errors with live case tracking and bills them automatically. So that you can focus on the fun stuff.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Dental solution for dentists

Audience

Dental labs, dental laboratories

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Many features, fluid workflow and a true modern LMS. Absolute game changer and the future for dental labs. Support team are also amazing, especially Hannah and Bailey who are always eager to help you out.
  • The software is incredibly fast, customizable and the team listens extremely well. This is our 4th Software and it will be our last!
  • ScanHub feature to automatically scan for new orders Quick onboarding Integrations (Quickbooks etc) Customer support
  • Flexibility of options, Easy to use, workflows work extremely well. Lots of features. And you do not have to use them all, we can customize to our requirements. The team at GreatLabs are great to work with.
  • The functionality is improving weekly, much work is going on behind the scenes to provide solutions to laboratories who all have individual quirks and ways of operating.

Cons

  • Some features still need adding, (such as more integrations and perhaps better support tools for clients). Some areas of the software, like workbench, could be easier to use for those less computer confident.
  • None. We have had almost bad "luck" per say with prior software, this one is a gift that fell in our laps.
  • No mobile app support. It would be nice to have an iOS app.
  • No concerns, as the team are on hand to help when needed.
  • It is difficult trying to adjust my mind to using a different system having used an alternative product for over 24 years!

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Magic Touch Software
Founded: 2002
United States
www.MagicTouchSoftware.com

Company Information

GreatLab
Founded: 2020
Ireland
greatlab.io

Alternatives

MyDentLab

MyDentLab

MyDentlab

Alternatives

DentalTap

DentalTap

Dental Cloud, Inc.
Trinyte

Trinyte

DTL Vilnius
Track32

Track32

Gadre Infotech
Data Team DDS

Data Team DDS

Data Team

Categories

Dental Supported

Categories

Dental Supported
LIMS Supported

Dental Features

Appointment Management Supported
Appointment Reminders Supported
Claims Management Not Supported
Clinical Charting Not Supported
Imaging Not Supported
Inventory Management Supported
Patient Account Management Supported
Patient Billing Not Supported
Patient Records Management Not Supported
Treatment Planning Not Supported

Integrations

Xero Not Supported

Integrations

Xero Supported
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