DICE Monitoring vs. Matrix Pointe Software Comparison


DICE Monitoring DICE	Matrix Pointe Software	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products QEval QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. 30 Ratings Visit Website Athena Security Athena delivers an AI-powered concealed weapons detection system and entryway security platform for hospitals, K–12 schools, casinos, places of worship, and government buildings across the U.S. The Apollo 500 walk-through weapons detection system enables fast, frictionless screening to detect concealed weapons without slowing foot traffic. Designed for healthcare, Athena offers the first Ambulance Bay WDS to screen stretcher patients, plus secondary screening for bags and lower extremities. Its AI-assisted baggage X-ray scanner uses an intuitive iPad interface for improved threat detection. Athena’s visitor management system integrates with EPIC, connecting identity and screening data in real time. All solutions unify into one platform with centralized monitoring, DHS-aligned compliance, enterprise reporting, and optional telepresence and AR alert glasses for real-time response, supporting CA AB 2975 readiness. 5 Ratings Visit Website Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 116 Ratings Visit Website Service Center Service Center by Office Ally is a trusted Revenue Cycle Management and patient payments platform used by more than 80,000 healthcare providers and health services organizations, which process more than 950 million transactions annually. Service Center is a cost-effective solution enabling providers to control their revenue cycle. With a user-friendly interface, Service Center helps providers check and verify patients’ eligibility and benefits, submit, correct, and check the status of their claims online, and receive remittance advice. Accepting standard ANSI formats, data entry and pipe-delimited formats, Service Center helps streamline administrative tasks and create more efficient workflows for providers. 123 Ratings Visit Website Google AI Studio Google AI Studio is a unified development platform that helps teams explore, build, and deploy applications using Google’s most advanced AI models. It brings text, image, audio, and video models together in one interactive playground. With vibe coding, developers can use natural language to quickly turn ideas into working AI applications. The platform reduces friction by generating functional apps that are ready for deployment with minimal setup. Built-in integrations like Google Search enhance real-world use cases. Google AI Studio also centralizes API key management, usage monitoring, and billing. It offers a fast, intuitive path from prompt to production powered by vibe coding workflows. 41 Ratings Visit Website 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,237 Ratings Visit Website PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 39 Ratings Visit Website PeerGFS One Solution to Simplify File Management and Orchestration Across Edge, Data Center, and Cloud Storage PeerGFS is a software-only solution developed to solve file management/file replication challenges in multi-site, multi-platform, and hybrid multi-cloud environments. With over 25 years of experience in geographically dispersed file replication, we help organizations: - Improve availability through Active-Active data centers (on-premises and/or in the cloud) - Protect data at the Edge with Continuous Data Protection to the data center - Increase productivity for distributed project teams with fast, local access to file data Today’s always-on world requires real-time data infrastructure with 24x7x365 availability. PeerGFS works with the storage systems you already have deployed and support: - High volume data replication between well-connected data centers - Wide area networks with limited bandwidth and higher latency PeerGFS is easy to install and manage. 28 Ratings Visit Website The Asset Guardian EAM (TAG) The Asset Guardian (TAG) Mobi, an AI-powered EAM solution embedded in Microsoft Dynamics 365 Business Central, now enhanced with mobiMentor AI to help maintenance teams maximize wrench time. TAG Mobi helps teams manage assets, schedule maintenance, dispatch work orders, and complete field work from one mobile-ready platform. With IoT and SCADA integration, teams can turn asset signals into maintenance action by monitoring conditions, reducing alert noise, and triggering work orders when issues need attention. Key features include: • Asset Lifecycle Management: Extend equipment life • Preventive & Predictive Maintenance: Reduce failures and downtime • Work Order Management: Simplify dispatch, tracking, and completion • Reporting: View KPIs, costs, and performance • IoT Monitoring: Connect asset signals to alerts and work orders With AI-driven workflows and voice-enabled execution, TAG Mobi helps teams spend less time on admin work and more time maintaining critical assets 22 Ratings Visit Website Cadebill Developed by MCL Systems Limited, Cadebill is a fully integrated convergent charging, billing and service delivery solution for the telecom, utilities, data center, call center industries. Cadebill offers a wide range of software modules that help these enterprises to efficiently offer innovative products or services to the market, promote rapid rollouts with accurate billing, eliminate redundancy, and streamlines and automates common operational processes to reduce CAPEX/OPEX with lower total cost of ownership (TCO) and higher return on investment (ROI). Key features include inbuilt financial accounting or integration with leading financial accounting systems, mediation/rating engine that handles very large volumes calls/transactions, recurring billing, telecom/utility taxation, CRM, inventory management, customer web portals, open API integration with many platforms, workflow engine for automation, AI engine to support system users and customers. 1 Rating Visit Website
About The only truly unified alarm monitoring software solutions and interactive video monitoring software solutions that include video, audio, and advanced video analytic technology. DICE Monitoring is the only truly unified Alarm Monitoring Software Solution, Video Monitoring Software Solution, and Event Management cloud-hosted platform. The Matrix platform provides a user-friendly interface, easy setup, and customize features coupled with the ability to work from any device without downloading software. Additionally, the all-in-one platform delivers a seamless and reliable solution for central monitoring stations, command centers, dispatch centers, call centers, and dispatch centers. Add ons such as Matrix 911, Matrix PERS, Matrix Call Center, Matrix PISM, and Matrix Triage allow our clients to customize our solutions to meet their specific monitoring needs.	About The proficiency of the entire justice community transformed through Matrix innovation. Our integrated system streamlines the justice process allowing our clients to operate at optimum efficiency and effectiveness. The power behind the Matrix platform is the ability to integrate law enforcement agencies, prosecutors, courts and defense attorneys into one comprehensive system. Our software provides streamlined solutions that connect the entire justice community with the information it needs to automate smart workflow and quick legal processes all while reducing office errors and waste. The Matrix Suite of applications and web solutions have automated processes for the electronic submission of cases by police, processing of cases by prosecutors, distribution of discovery to defense attorneys and filing of those cases with courts. These solutions combined with our professional legal and engineering services provide a significant return on investment.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Organizations that need an alarm monitoring solution	Audience Law enforcement agencies, prosecutors, courts and defense attorneys
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information DICE dicecorp.com/alarm-monitoring-software-solutions/	Company Information Matrix Pointe Software Founded: 2000 United States www.matrixpointesoftware.com
Alternatives Verint EdgeVMS Verint	Alternatives Enterprise Justice Tyler Technologies
Digifort	Synergy eCase Synergy International Systems
Alarm Center Security Information Systems	LegalEdge LegalEdge Software
SmartyzeDetect CloudAI SmartyzeDetect	Axon Justice Axon
WoundMatrix View All	Justice Accelerator elint AI View All
Categories Physical Security Supported Video Analytics Supported	Categories Court Management Supported Jail Management Supported Law Enforcement Supported Law Practice Management Supported Legal Case Management Supported Police Records Management Systems (RMS) Supported Records Management Systems (RMS) Supported
Show More Features Physical Security Features Checkpoint Tracking Not Supported Customer Management Not Supported Data Collection Supported Event Management Supported Incident Management Supported Investigation Management Not Supported Multiple Alarm Queues Supported	Show More Features Court Management Features Administrative Hearings Supported Appeal Boards Supported Calendar Management Supported Case History Supported Collections Management Supported Court Cost Records Supported Defendant Records Supported Docket Management Supported Document Imaging Supported Fines Management Supported Jury Management Supported Subpoena Tracking Supported Warrant Tracking Supported Jail Management Features Booking Supported Cell Maintenance Supported Check In / Out Supported Commissary Management Supported Incarceration Records Supported Inmate Accounting Supported Officer Shift Notes Supported Time Management Supported Law Enforcement Features Case Management Supported Certification Management Supported Court Management Supported Court Management Integration Supported Crime Scene Management Supported Criminal Database Supported Dispatching Supported Evidence Management Supported Field Reporting Supported Incident Mapping Supported Internal Affairs Administration Not Supported Investigation Management Supported Scheduling Supported Law Practice Management Features Billing & Invoicing Supported Calendar Management Supported Client Portal Supported Conflict Management Supported Contract Management Supported CRM Supported Document Management Supported Email Management Not Supported Legal Case Management Supported Task Management Not Supported Time Tracking Not Supported Trust Accounting Not Supported Legal Case Management Features Billing Management Supported Calendar Management Supported Case Notes Supported Client Management Supported Communication Tracking Supported Conflict Management Supported Corporations Not Supported Court Management Supported Discovery Management Supported Docket Management Supported Document Management Supported Expense Tracking Supported Government Supported Law Firms Not Supported Records Management Supported Task Management Supported Time Tracking Not Supported Trust Accounting Supported
Integrations Discourse Not Supported Google Drive Not Supported JobDiva Supported Mailchimp Not Supported Microsoft 365 Not Supported Microsoft Teams Not Supported PayPal Not Supported Salesforce Not Supported Stripe Not Supported Zoom Not Supported View All 1 Integration	Integrations Discourse Supported Google Drive Supported JobDiva Not Supported Mailchimp Supported Microsoft 365 Supported Microsoft Teams Supported PayPal Supported Salesforce Supported Stripe Supported Zoom Supported View All 9 Integrations
Claim DICE Monitoring and update features and information Claim DICE Monitoring and update features and information	Claim Matrix Pointe Software and update features and information Claim Matrix Pointe Software and update features and information